General Manager
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Key skills for this role
About the Role
The General Manager will oversee the overall operations of a holiday homes business, ensuring financial, operational, and customer service goals are met.
Key Skills for This Role
Responsibilities
- Develop and execute revenue strategies to increase occupancy rates, ADR, and RevPAR
- Lead the sales team in achieving monthly, quarterly, and annual sales targets
- Oversee dynamic pricing models based on market trends, competitor analysis, and demand forecasting
- Oversee smooth day to day operations of holiday homes, ensuring high standards of housekeeping, maintenance, guest relations, and safety
- Ensure exceptional customer service and resolve guest issues swiftly
- Negotiate and manage relationships with service providers, vendors, and contractors
- Prepare, manage, and control the annual operating budget
- Monitor and manage operational expenses to ensure profitability
- Lead, mentor, and inspire a multidisciplinary team including sales, operations, and administrative staff
- Research and implement strategies to expand the holiday homes portfolio
- Collaborate with marketing team to design promotional campaigns
- Ensure all properties comply with local regulations, licenses, and health and safety standards
Requirements
- Bachelor's degree in business administration, Hospitality Management, or related field; Master's degree preferred
- Minimum of 10 years of progressive management experience in the holiday homes sector
- Strong leadership and people management abilities
- Proficiency in financial management, including budgeting and forecasting
- Excellent understanding of sales strategies and revenue management in holiday homes or hospitality
- Familiarity with property management systems (PMS) and CRM software
- Superior communication, negotiation, and interpersonal skills
- Knowledge of Dubai's holiday homes regulations and tourism trends
Full Job Posting
Job Overview
- The General Manager will oversee the overall operations of the holiday homes business, ensuring the company achieves its financial, operational, and customer service goals.
- This role is critical for driving revenue growth, managing daily operations, budgeting, and optimizing sales strategies to enhance the company’s market presence.
- The General Manager will also be responsible for leading and motivating the team, ensuring compliance with regulatory standards, and delivering an exceptional guest experience.
Key Responsibilities
- Develop and execute revenue strategies to increase occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR).
- Lead the sales team in achieving monthly, quarterly, and annual sales targets. Implement strategies to increase direct bookings and maximize online travel agency (OTA) listings.
- Oversee dynamic pricing models based on market trends, competitor analysis, and demand forecasting.
- Oversee the smooth day to day operations of the holiday homes, ensuring high standards of housekeeping, maintenance, guest relations, and safety protocols.
- Work closely with property owners and maintenance team to ensure upkeep of all properties.
- Ensure exceptional customer service is provided to all guests, addressing feedback and resolving issues swiftly.
- Negotiate and manage relationships with service providers, vendors, and contractors to ensure cost effectiveness and quality service delivery.
- Prepare, manage, and control the annual operating budget, ensuring alignment with company financial goals.
- Monitor and manage operational expenses, including labor, maintenance, marketing, and other overheads to ensure profitability.
- Provide regular financial reports to senior management, analyzing key metrics such as occupancy, revenue, and costs.
- Optimize the business’s profit margins by balancing revenue generation with operational efficiency.
- Lead, mentor, and inspire a multidisciplinary team, including sales, operations, and administrative staff.
Qualifications
- Bachelor’s degree in business administration, Hospitality Management, or a related field. Master’s degree preferred.
- Minimum of 10 years of progressive management experience in the holiday homes sector, with a strong focus on revenue management, operations, and customer service.
- Strong leadership and people management abilities.
- Proficiency in financial management, including budgeting and forecasting.
- Excellent understanding of sales strategies and revenue management in the holiday homes or hospitality sector.
- Familiarity with property management systems (PMS) and CRM software.
- Superior communication, negotiation, and interpersonal skills.
- Problem solving mindset and ability to thrive in a fast paced environment.
- Knowledge of Dubai’s holiday homes regulations and tourism trends.
- Ability to lead by example, inspire teams, and drive a high performance culture.
- Strong understanding of financial drivers and ability to manage budgets effectively.
- Dedication to delivering exceptional guest experiences and maintaining positive relationships with stakeholders.
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