Fullstack Software Engineer (x/f/m) - Care Expert Copilot

You would join the “Support Area”, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members.

We have developed a team of AI agents that brings immediate and personalized answers to about 50% of member's questions.

And when it is not enough, we seamlessly transfer the question to our care experts team. We build the cockpit for that handoff and the tooling for the humans who take over. It lets a care expert steer, correct, and supercharge the AI: routing requests, surfacing the right context at the right moment and drafting replies. The expert stays in command; the AI does the heavy lifting.

Direct Impact: Your decisions affect Alan’s scaling, growth, profitability and ability to provide delightful experience to members when they need it the most.

Human + AI, done right: You won't build AI that replaces people. You'll build the control surface that lets human experts drive the AI - the tools that decide what happens when the AI alone isn't enough.

Ownership & Growth: Influence product direction, mentor other engineers, and lead technical initiatives that shape the future of healthcare access.

Technical Requirements:

5+ years building scalable software systems

Full-stack experience (backend and frontend)

What we value:

You love turning complex problems into elegant solutions

You care about the "why" behind what you build, not just the "how"

Humble and still willing to grow (no matter your seniority)

Mission Alignment:

Healthcare technology excites you

You understand that insurance isn't just about money - it's about access to care

But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus.

In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves!

Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction.

We move fast, with a lot of ownership, and are proud to tackle big problems!

Our process is very simple: those who make product decisions are the same ones who build them.

Our stack is React, Python/Flask, PostgreSQL in a monorepo. If you are not familiar with this stack but are a keen learner, it is totally fine. We deploy daily and believe in distributed ownership - you build it, you own it.

Want to know more? Read this article if you want to discover how life as an Engineer at Alan and this article on our Engineering career path.

Location: You must be legally eligible to work in France, Belgium, Spain or Canada (Toronto only)

Remote work: We offer remote work flexibility, but we value in-person collaboration.

Check here for more information about our everyday life!

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor pages for more info.

🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

🔄 A quick note about the process Note: While you're applying for a specific area, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here.