Customer Support Specialist 🇧🇪

Soft Skills:

Demonstrate strong ownership and autonomy on their missions

Demonstrate growth mindset, challenges positively, learn fast

Demonstrate strong client-facing posture and communicate effectively both internally and with admins. At ease to train small group of several people/go onsite to meet our members

Able to embrace change, have collaborative mindset

Good listening skills, empathy and pedagogic skills.

At ease with complex conversation and/or admin conversations.

Hard Skills:

Excellent and structured written & oral communication skills in both Dutch and English ❗️

Excellent problem-solving skills.: able to structure a problem, identify relevant solutions

Great organization skills / Time management skills: is comfortable facing several competing priorities autonomously

Experience:

Customer-Facing Experience: Previous experience in BtoB customer-facing roles, such as Customer Success, teaching, or communication.

Autonomous, driven, can organize themselves well (comfortable in our fast-paced environment), missionary

At ease with complex / new topics (experience in complex environments, strong studies...)

[Opportunistic] Exceptional profiles with sales-facing roles experience (e.g. Account executive, Sales) are also part of the scope

You will thrive at Alan if you:

Have a genuine passion for helping others and find joy in solving member challenges

Master Dutch and English at a full working proficiency level (written and spoken)

Navigate technology with confidence and embrace digital tools

Feel at ease connecting with members across all channels - email, visio call, and phone calls

Bring natural empathy and a calm presence to every interaction

Love taking initiative and turning ideas into action

Thrive in collaborative environments where you can both learn and share knowledge

Bonus: Already understand the Belgian healthcare system (but don't worry if you don't - we're great teachers! 😉)

For this opportunity, we are aiming to hire full time and within the B0-C0 level range

Location: You must be legally eligible to work from Belgium.

Remote work: We offer remote work flexibility, but we value in-person collaboration

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work