Full-Time Sales Associate, Bicester Village
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Key skills for this role
About the Role
Christian Dior Couture is looking for a Full-Time Sales Associate at Bicester Village to provide the highest standard of customer service and develop client loyalty. The role requires previous luxury fashion experience and excellent communication skills.
Key Skills for This Role
Responsibilities
- Greet, serve and advise customers giving the highest standard of customer service at all times
- Develop loyalty with customers by building relationships through a 1 2 1 personal shopper style approach to sales
- Demonstrate product knowledge on all categories and have awareness of current advertising & marketing campaigns, new launches and promotions
- Introduce add on sales and achieve maximum sales potential in line with individual and departmental targets
- Deal effectively with customer complaints by liaising with the line manager when necessary
- Ensure knowledge of sales targets and boutique performance on a daily and weekly basis
- Follow all stock management procedures
- Support the team to maintain the highest standards of housekeeping and display within the department/boutique
- Be conversant with selling systems, cash and credit and exchange procedures
- Maintain the highest standards of housekeeping and retail standards within the store
- Take all actions necessary to maximise security and prevent theft of product
- Ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses
Requirements
- Previous experience within luxury fashion
- Excellent communication and relationship building skills
- An existing client book and the ability to build long term relationships with clients
- A passion for Christian Dior and our collections
- Strong knowledge of fashion and trends
- Fluency in a second language (preferred)
- Must be available to work Full Time (40 hours per week), with Monday Sunday flexibility
Full Job Posting
Position Overview
- Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.
- We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
Job Responsibilities
- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships with customers through a 1 2 1 personal shopper style approach to sales.
- To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add on sales and achieve maximum sales potential in line with individual and departmental targets.
- To deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis.
- Follow all stock management procedures.
- Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store.
- Take all actions necessary to maximise security and prevent theft of product.
- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
Profile
- Previous experience within luxury fashion.
- Excellent communication and relationship building skills.
- An existing client book and the ability to build long term relationships with clients.
- A passion for Christian Dior and our collections.
- Strong knowledge of fashion and trends.
- Fluency in a second language (preferred).
Additional Information
- Must be available to work Full Time (40 hours per week), with Monday Sunday flexibility.
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