CDM Intern, London UK (Full-Time)
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Key skills for this role
About the Role
Christian Dior Couture is seeking a proactive CDM Intern to join the Marketing team in London for 6 months. You'll support client development and direct marketing operations, optimize CRM usage, and assist with boutique events.
Key Skills for This Role
Responsibilities
- Support the Client Development Manager on CDM and Direct Marketing operations
- Maximise Clients Knowledge within the boutiques and across the business
- Optimise boutique use of the CRM system
- Monitor weekly and monthly reporting for Boutiques, HQ, Finance and Management
- Monitor Direct Marketing tools and associated operations (catalogues, look books, gifting)
- Participate in projects related to CRM activities
- Improve database accuracy and CRM system to optimise boutique KPIs
- Reply to all boutique requests
- Support Marketing department in organisation of events/activities
- Monitor strong client attendance to in store events
Requirements
- 6 months to 1 year related experience in Client Development / statistics and analysis of data performance
- Understanding of retail business operations
- Oral and written communication skills
- Analytical, reporting and presentation skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Quick adaptation to new software/system
- Time management skills, committed, flexible, self motivated
- Must be available for at least 6 months
- Must have the right to work in the UK
- Able to work full time (40 hours per week with Monday to Friday flexibility)
Full Job Posting
Position
- Christian Dior Couture offers more than a beautiful brand; we invite clients to be part of the heritage.
- We are seeking a proactive and self motivated CDM Intern to join the Marketing team for 6 months.
Job responsibilities
- Support the Client Development Manager on CDM and Direct Marketing operations.
- Maximise Clients Knowledge within the boutiques and across the business.
- Optimise boutique use of the CRM system.
- Monitor weekly and monthly reporting for the Boutiques, HQ, Finance department and Management.
- Monitor Direct Marketing tools and associated operations: collect catalogues, look books and gifting requests, receive and dispatch communication tools and gifting.
- Participate in projects related to CRM activities.
- Improve database accuracy and CRM system to optimise boutique KPI’s, monitor capture rate performance.
- Reply to all boutique requests.
- Take part in Boutique Events structure: support Marketing department in events/activities, monitor client attendance, stand at front of house for check in.
- All other tasks assigned within the marketing department.
Profile
- 6 months to 1 year related experience in Client Development / statistics and analysis of data performance.
- Understanding of retail business operations.
- Oral and written communication skills.
- Analytical, reporting and presentation skills.
- Proficient in use of Window Office (Excel, Word, PowerPoint).
- Quick adaptation to a new software/system.
- Knowledge of Neolane CRM system will be a plus.
- Time management skills, committed, flexible, self motivated.
Additional information
- Must be available for at least 6 months.
- Must have the right to work in the UK.
- Able to work full time (40 hours per week with Monday to Friday flexibility).
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