Boutique Manager Centria Riyadh KSA
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Key skills for this role
About the Role
Christian Dior Couture seeks a Boutique Manager to lead one of its boutiques in Riyadh, KSA. The role involves driving sales, managing team performance, ensuring exceptional client service, and overseeing store operations.
Key Skills for This Role
Responsibilities
- Develop global sales and optimize profitability
- Secure the team, attract, develop and retain the best competencies
- Communicate with Head Office and share best practices with key Retail partners
- Prepare the Team for the Future and building strategy
- Exemplify the six Dior values on a consistent basis
- Responsible for achievement of annual sales goals
- Provide and inspire outstanding service to customers
- Oversee assigning of monthly sales goals to associates
- Review status of sales associates’ clientele development
- Oversee preparation of merchandise placement and displays
- Develop Product knowledge for New Hires
- Ensure and develop Visual Merchandising in line with Image and local market
Requirements
- Effectively manage a multi store network of luxury boutiques and leased properties
- Understand and apply all company policies and procedures
- Develop, motivate, and train team
- Recruit according to Dior standards
- Strong interpersonal, communication, organization and follow through skills
Full Job Posting
Position Overview
- The Boutique Manager shall have supervisory responsibility for one of the Christian Dior boutique and ensure its position on the market, managing all aspects of a store business.
Job Responsibilities
- Develop our Global Sales and optimize profitability
- Secure the Team, attracts, develop and retain the best competencies
- Communicate with Head Office and share best practices with key Retail partners
- Prepare the Team for the Future and building strategy
- Exemplify the six Dior values on a consistent basis
Commercial Performance and Team Management
- Responsible for achievement of annual sales goals
- Ability to effectively manage a sales force to achieve sales goals
- Provide and inspire outstanding service to our customers
- Oversee assigning of monthly sales goals to associates
- Review status of sales associates’ clientele development, including review of client books
- Oversee preparation of merchandise placement and displays
- Develop Product knowledge for the New Hires in coordination with Buyers and HR Team for Induction
- Ensure and develop the Visual Merchandising in line with Image, Add Campaigns, Stocks (Business) and the local market
- Conduct regular management meetings to review performance, operations, and employee relations issues
- Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
- Partner with HR to oversee recruitment and hiring of Boutique employees
- Conduct orientation, train, coach, and manage all employees in execution of daily tasks
Clientele Service And Management
- Coordinate and actively participate in in store promotions which include seasonal sales, trunk shows, contests
- Develop Customer database through optimizing Capture Rate for each sale
- Enhance customer Sales service
- Organize and coordinate events with Head Office to increase traffic in the Store
- Train the Team on After sale to develop their own database
Product And Stock Management
- Provide accurate report, feedback and recommendations to the Buying Team
- Coordinate seasonal Product Trainings and Product Launches
- Meet Target Stocks rotations and sell through
- Optimize the organization of the stocks
- Allocate the stocks according to needs
- Minimize stock losses
Process Management
- Adhere to and oversee compliance of established Company policies and standards
- Conduct regular inventory cycle counts and track conversion rates as directed
- Review operational reports and records to ensure adherence to Company policies and procedures
- Ensure that adequate security exists and that physical facilities comply with safety codes
- Conduct Quarterly Emergency Procedures meeting with entire staff
- Lock and secure the store, and oversee compliance with all security procedures
- Manage commercial expenses, and headcount to stay within budgeted parameters
- Ensure that proper channels of communication exist between the store and Head Office
Profile
- Effectively manage a multi store network of luxury boutiques and leased properties
- Understand and apply all company policies and procedures
- Understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation
- Operate all equipment necessary to perform the job
- Management
- Develop, motivate, and train team, build relationships, utilize skills of workforce most appropriately
- Recruit according to Dior standards
- Effectively delegate tasks and follow up with field managers
- Maintain a fair, consistent set of standards as they apply to work force
- Adjust priorities and manage time wisely in a fast paced environment
- Maintain records and documentation pertaining to work force
- Communicate in a clear, concise, understandable manner, and listen attentively to others
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