Fulfillment Specialist
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Key skills for this role
About the Role
RH Aero Systems seeks a Fulfillment Specialist to manage end-to-end order fulfillment for the region, coordinating sourcing, logistics, and delivery. The role also serves as a customer delivery interface, ensuring alignment between customer expectations and execution.
Key Skills for This Role
Responsibilities
- Monitor and coordinate internal gates in the order fulfillment process from order entry to delivery
- Coordinate regional sourcing, purchasing, logistics, quality, and warehouse activities
- Set priorities in the regional order fulfillment process and request corrective measures to ensure on time delivery
- Maintain order relevant dates and data in ERP systems (SAP, EPICOR)
- Act as primary operational interface to customers for non commercial topics for assigned accounts
- Consolidate order status, milestones, and risk information for customer communication
Requirements
- Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations, Industrial Engineering, or related discipline
- 3 5 years of experience in Order Fulfilment, Supply Chain, Logistics, Customer Operations, Planning or Project Management
- Solid understanding of end to end order fulfilment and order to cash processes
- Proficiency in ERP systems (e.g., SAP, Epicor) and Excel based planning and reporting tools
- Strong analytical, problem solving, and decision making skills
- Strong stakeholder management and cross functional collaboration skills
Full Job Posting
Job Summary
- The Fulfillment Specialist combines regional execution ownership (approx. 80%) with customer facing coordination responsibilities (approx. 20%) across the end to end order fulfillment lifecycle.
Key Responsibilities
- End to end operational responsibility for regional customer orders after order entry
- Coordination of regional sourcing, purchasing, logistics, quality and warehouse activities including identification and escalation of delivery risks
- Setting priorities in the different gates of the regional order fulfillment process
- Coordination of orders with cross location order Fulfillment units
- Monitoring and maintenance of order relevant dates and data in ERP systems (SAP, EPICOR)
- Ownership of customer On Time Delivery
- Close coordination with Customer Team and/or Delivery Leaders
- Coordination and follow up of tasks defined in MRB/DMR meeting
- Internal interface for delivery, shipping and invoicing readiness topics
- Forecasting and monitoring of Turnover including escalation management
- Primary operational interface to the customer for non commercial topics
- Customer communication regarding delivery updates
Qualifications and Experience
- Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations, Industrial Engineering, or a related discipline
- 3–5 years of experience in Order Fulfilment, Supply Chain, Logistics, Customer Operations, Planning or Project Management
- Solid understanding of end to end order fulfilment and order to cash processes
- Strong accountability and focus on delivery
- Ability to coordinate orders across multiple locations and sourcing units
- Strong analytical, problem solving, and decision making skillset
- Strong stakeholder management and cross functional collaboration skills
- Proven ownership of customer On Time Delivery (OTD) performance
- Ability to analyse delivery risks and initiate corrective actions
- Ability to calculate and maintain turnover / revenue forecasts
- Proficiency in ERP systems (e.g., SAP, Epicor) and Excel based planning and reporting tool
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