Fulfillment Specialist
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Key skills for this role
About the Role
RH Aero Systems seeks a Fulfillment Specialist to manage end-to-end order fulfillment for regional customer orders, including monitoring, coordination, and prioritization. The role also serves as a customer-facing delivery manager for assigned accounts.
Key Skills for This Role
Responsibilities
- End to end operational responsibility for regional customer orders after order entry, including monitoring and coordination of internal gates in the order fulfillment process
- Coordination of regional sourcing, purchasing, logistics, quality and warehouse activities, including identification and escalation of delivery risks
- Setting priorities in the different gates of the regional order fulfillment process and requesting corrective measures to ensure on time delivery
- Monitoring and maintenance of order relevant dates and data in ERP systems (SAP, EPICOR)
- Ownership of customer On Time Delivery (OTD) performance
- Primary operational interface to the customer for non commercial topics for assigned accounts, acting in a project management oriented delivery management role
Requirements
- Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations, Industrial Engineering, or related discipline
- 3 5 years of experience in Order Fulfilment, Supply Chain, Logistics, Customer Operations, Planning or Project Management
- Solid understanding of end to end order fulfilment and order to cash processes
- Proficiency in ERP systems (e.g., SAP, Epicor) and Excel based planning and reporting tool
- Strong analytical, problem solving, and decision making skills
- Strong stakeholder management and cross functional collaboration skills
Full Job Posting
Job Summary
- The Fulfillment Specialist combines regional execution ownership (approx. 80%) with customer facing coordination responsibilities (approx. 20%) across the end to end order fulfillment lifecycle.
- In the primary capacity, the role is responsible for end to end monitoring, coordination, and prioritization of all regional order fulfillment gates, starting after customer order entry through to delivery.
- In its complementary function as Customer Delivery Manager, the role acts as a secondary customer facing coordination interface for assigned accounts or projects.
Key Responsibilities
- End to end operational responsibility for regional customer orders after order entry Monitoring and coordination of the internal gates in the overall order fulfillment process
- Coordination of regional sourcing, purchasing, logistics, quality and warehouse activities including identification and escalation of delivery risks, delays and bottlenecks
- Responsible for setting priorities in the different gates of the regional order fulfillment process as well as requesting corrective measures if necessary to ensure on time customer delivery dates
- Coordination of orders with cross location order Fulfillment units
- Monitoring and maintenance of order relevant dates and data in ERP systems (SAP, EPICOR)
- Ownership of customer On Time Delivery (together with gate responsible functions)
- Close coordination and collaboration with Customer Team and/or Delivery Leaders to ensure complete, accurate and descriptive delivery status information including expected delivery dates
- Coordination and follow up of the tasks defined in MRB/ DMR meeting
- Internal interface and contact for delivery, shipping and invoicing readiness topics and questions
- Responsible for providing order status information to internal Stakeholders
- Forecasting and monitoring of Turnover including escalation management
- Primary operational interface to the customer for non‑commercial topics for assigned accounts, projects, or strategic customers, acting in a project‑management‑oriented delivery management role
Qualifications and Experience
- Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations, Industrial Engineering, or a related discipline
- 3–5 years of experience in Order Fulfilment, Supply Chain, Logistics, Customer Operations, Planning or Project Management
- Solid understanding of end to end order fulfilment and order to cash processes including Experience in monitoring and coordinating of internal process gates within order fulfilment
- Strong accountability with owning outcomes and focus on delivery best experience to customers
- Ability to coordinate orders across multiple locations and sourcing units
- Strong analytical, problem solving, and decision making skillset
- Strong stakeholder management and cross functional collaboration skills, with the ability to communicate effectively across diverse teams and organizational levels.
- Proven ownership of customer On Time Delivery (OTD) performance with skills to manage and prioritize orders through different fulfilment gates and ensure customer delivery dates
- Ability to analyse delivery risks and initiate corrective actions when required
- Ability to calculate and maintain turnover / revenue forecasts
- Proficiency in ERP systems (e.g., SAP, Epicor) and Excel based planning and reporting tool
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