Front Office Supervisor (Saudi nationality only)
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Key skills for this role
About the Role
Raffles Hotel Jeddah is seeking a highly motivated Front Office Supervisor to oversee front office operations and ensure exceptional guest experiences. The role requires Saudi nationality, 2-3 years of supervisory experience in hotel front office, and fluency in Arabic and English.
Key Skills for This Role
Responsibilities
- Oversee and coordinate all front office operations, including reception, concierge, and guest services
- Supervise, train, and mentor front office staff to maintain high quality service standards
- Manage guest check ins, check outs, and inquiries efficiently and professionally
- Handle guest complaints and resolve issues promptly and effectively
- Ensure accurate and timely completion of all front office administrative tasks
- Collaborate with other departments to provide seamless guest experiences
- Monitor and maintain front office inventory and supplies
- Implement and uphold hotel policies and procedures
- Assist in creating work schedules and managing staff performance
- Stay updated on local events and attractions to provide guests with relevant information
Requirements
- Saudi nationality is required for this position
- Proven experience in hotel front office operations, with at least 2 3 years in a supervisory role
- Bachelor's degree in Hospitality Management or related field preferred
- Excellent customer service skills with a professional and friendly demeanor
- Strong leadership and team management abilities
- Exceptional communication skills in both Arabic and English
- Proficiency in hotel management software and computer systems
- Ability to multi task and work efficiently in a fast paced environment
- Keen attention to detail and problem solving skills
- Knowledge of Saudi hospitality standards and cultural norms
- Flexibility to work various shifts, including weekends and holidays
Full Job Posting
Company Description
- Located adjacent to the residential tower, expert service and world class luxury combine in the Raffles Hotel Jeddah.
- The high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
Job Description
- Oversee and coordinate all front office operations, including reception, concierge, and guest services
- Supervise, train, and mentor front office staff to maintain high quality service standards
- Manage guest check ins, check outs, and inquiries efficiently and professionally
- Handle guest complaints and resolve issues promptly and effectively
- Ensure accurate and timely completion of all front office administrative tasks
- Collaborate with other departments to provide seamless guest experiences
- Monitor and maintain front office inventory and supplies
- Implement and uphold hotel policies and procedures
- Assist in creating work schedules and managing staff performance
- Stay updated on local events and attractions to provide guests with relevant information
Qualifications
- Saudi nationality is required for this position
- Proven experience in hotel front office operations, with at least 2 3 years in a supervisory role
- Bachelor's degree in Hospitality Management or related field preferred
- Excellent customer service skills with a professional and friendly demeanor
- Strong leadership and team management abilities
- Exceptional communication skills in both Arabic and English
- Proficiency in hotel management software and computer systems
- Ability to multi task and work efficiently in a fast paced environment
- Keen attention to detail and problem solving skills
- Knowledge of Saudi hospitality standards and cultural norms
- Flexibility to work various shifts, including weekends and holidays
- Relevant hospitality certifications are a plus
Additional Information
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
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