Front Office Supervisor (Night)

Overview

• Supervise all front office operations during the night shift
• Ensure smooth and efficient check-in and check-out procedures for late arrivals and departures
• Handle guest concerns, complaints, and emergency situations professionally
• Perform and verify night audit procedures and daily financial reports
• Ensure all guest accounts, billing, and payment transactions are accurate
• Monitor room status, reservations, and room availability
• Coordinate with Housekeeping and Security departments during the shift
• Prepare daily reports, occupancy reports, and handover reports for management
• Ensure hotel policies, procedures, and service standards are followed
• Monitor staff performance and provide guidance to team members
• Ensure lobby cleanliness, safety, and guest comfort during nighttime operations
• Handle wake-up calls, late-night requests, and special guest arrangements
• Assist in training and mentoring front office associates
• Respond quickly to emergencies, incidents, or guest issues during the night
• Ensure proper cash handling and end-of-day reconciliation
• Conduct shift briefings and smooth handover to morning shift team
• Diploma or Bachelor’s degree in Hospitality Management or related field preferred
• Minimum 2–3 years of Front Office experience in a hotel environment.
• Experience handling night audit and hotel financial reports
• Familiarity with hotel PMS systems and reservation procedures
• Experience in guest relations and complaint handling
• Luxury or international hotel experience is an advantage
• Fluent in English; additional languages are a plus
• Flexible to work overnight shifts, weekends, and holidays
• Knowledge of hotel safety and emergency procedures
• Ability to supervise operations with minimal management presence
• Strong sense of responsibility, confidentiality, and reliability