Front Office Supervisor
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Key skills for this role
About the Role
Le Méridien Hotels & Resorts is seeking a Front Office Supervisor to oversee guest check-in/out, manage front desk operations, and supervise team members. The ideal candidate has at least 1 year of related work experience and 1 year of supervisory experience, with strong communication and customer service skills.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, payment, and assigning rooms
- Set up accurate guest accounts and ensure rates match market codes
- Compile and review daily reports, logs, and contingency lists
- Complete cashier and closing reports, balance and drop receipts
- Assist management in training, evaluating, and coaching employees
- Maintain positive working relationships and support team goals
- Follow company policies, report accidents, and complete safety training
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
Additional Responsibilities
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals.
- Listen and respond appropriately to employee concerns.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure personal appearance is clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests’ service needs.
- Assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
About Le Méridien
- Le Méridien is inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life.
- Guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.
- We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life.
- We’re looking for curious and creative people to join our team.
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