Front Office Manager
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Key skills for this role
About the Role
Melia Hotels International is hiring a Front Office Manager to supervise check-in/out procedures, resolve guest complaints, and lead the front office team. The ideal candidate has luxury hotel experience and multilingual skills.
Key Skills for This Role
Responsibilities
- Supervise and ensure smooth check in and check out procedures
- Coordinate and monitor payment transactions and billing accuracy
- Resolve guest complaints and claims promptly and professionally
- Lead and supervise front office team members, promoting a service oriented work environment
- Utilize hotel management software and Microsoft Office programs to manage operations
- Ensure operational efficiency and adherence to hotel policies and standards
- Collaborate with other departments to maintain seamless guest service
- Contribute to the development of new procedures and innovative service strategies
- Support training and development of team members to maintain high service standards
- Plan and organize shift schedule and team tasks efficiently
Requirements
- Experience in a similar role with luxury background
- High level of English and Arabic or Russian or Spanish
- A friendly and sympathetic personality
- Hospitality management education is a plus
Full Job Posting
Your Tasks
- Supervise and ensure smooth check in and check out procedures.
- Coordinate and monitor payment transactions and billing accuracy.
- Resolve guest complaints and claims promptly and professionally.
- Lead and supervise front office team members, promoting a service oriented work environment.
- Utilize hotel management software and Microsoft Office programs to manage operations effectively.
- Ensure operational efficiency and adherence to hotel policies and standards.
- Collaborate with other departments to maintain seamless guest service.
- Contribute to the development of new procedures and innovative service strategies.
- Support training and development of team members to maintain high service standards.
- Plan and organize shift schedule and team tasks efficiently.
What are we looking for
- Experience in a similar role with luxury background.
- High level of English and Arabic or Russian or Spanish.
- A friendly and sympathetic personality.
- Hospitality management education is a plus.
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