Front Office Agent
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Key skills for this role
Key Skills for This Role
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Job Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Register guests and collect necessary information.
- Welcome guests upon arrival and assign rooms.
- Provide information about the hotel, available rooms, rates, and amenities.
- Respond to client complaints in a timely and professional manner.
- Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees.
- Upsell additional facilities and services when appropriate.
- Maintain updated records of bookings and payments.
Requirements and Skills
- At least two years of experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
- Experience using hotel reservation software, particularly IDS.
- Excellent communication and organizational skills.
- A degree in hotel management is a plus.
Work Location
- The role is performed in person.
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