Front Desk Receptionist
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Key skills for this role
About the Role
Four Seasons Resort and Residences at The Pearl-Qatar seeks a Front Office Receptionist to welcome guests and provide exceptional service during check-in, stay, and departure. Requires one+ years of luxury hotel experience, excellent interpersonal skills, and a guest-centric attitude.
Key Skills for This Role
Responsibilities
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner; interactions with guest will be in person and by phone
- Resolves guest complaints, and find opportunities to recognize and personalize the service
- Adhere to Four Seasons Hotel’s standards as well as policies and procedures
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
- Works harmoniously and professionally with co workers and direct superior
Requirements
- One+ years experience working within a luxury hotel or similar environment is considered an asset
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity, and customer service orientation
- Guest centricity and understanding the importance of guest’s preferences
Full Job Posting
About the Role
- The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of
What You Will Do
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
- Resolves guest complaints, and find opportunities to recognize and personalize the service
- Adhere to Four Seasons Hotel’s standards as well as policies and procedures
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
- Works harmoniously and professionally with co workers and direct superior
What You Bring
- One + years experience working within a luxury hotel or similar environment is considered an asset
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity, and customer service orientation
- Guest centricity and understanding the importance of guest’s preferences.
What We Offer
- Opportunities to build a successful career with global potential
- Unique strong culture diversity of 50 different nationalities
- Living accommodation in a high quality, well resourced apartment
- Excellent Training and Development opportunities
- Employee Recognition Programs
- Complimentary nights at FS Hotels Worldwide
- Paid home leave tickets
- Complimentary meals in employee restaurants
- Free transportation to work
- Medical coverage
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