Front Desk Agent

Position Information

Compensation and Benefits

• The average hourly wage is CAD $21.33 per hour.
• The benefits package includes extended health benefits.

About Bridgemans

Rotation and Travel

• The typical rotational schedule is 28 days on and 14 days off, although schedules may vary by department.
• The company pays for flights from major Canadian cities and transportation to and from the project site for each shift rotation.

Key Responsibilities

• Check guests in and out, follow up on satisfaction, anticipate needs, answer telephone calls, and provide accurate information.
• Review arrivals, manage special requests and room blocking, assist with reservations, and complete shift checklists.
• Perform bucket checks, prepare statistical and management reports, and maintain accurate guest records and messages.
• Provide concierge information about local restaurants, attractions, vessel amenities, activities, and events.
• Maintain knowledge of vessel services, rooms, occupancy, arrivals, departures, availability, and scheduled activities.
• Balance miscellaneous income departments, initiate night audit, prepare next-day check-in slips, and produce housekeeping reports.
• Maintain clean front desk and lobby areas, document maintenance needs, and assist Concierge, Tour Host, Lobby, and other departments when needed.

Qualifications

• Excellent communication and interpersonal skills, attention to detail, multitasking ability, and capacity to work under pressure are required.
• The role requires accuracy, follow-through, courtesy, cooperation, minimal supervision, problem solving, punctuality, reliable attendance, honesty, and integrity.
• Candidates must be able to stand and walk for extended periods, frequently lift and carry up to 50 pounds, and use ladders, stairs, and ramps.
• A valid MED Domestic Vessel Safety certificate, Crowd and Crisis Management certificate, and marine medical certificate are required; the employer supports arranging and subsidizing them.
• Candidates must be able to accurately perform mathematical calculations and work effectively with internal and external customers.

Working Conditions

• The position is performed on a vessel and requires constant standing and walking during shifts.
• The work includes frequent lifting, carrying, kneeling, pushing, and pulling, plus occasional use of ladders, stairs, and ramps.

Work Location