Front Desk Agent
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Key skills for this role
About the Role
Crowne Plaza Hotel is hiring a Front Desk Agent to handle guest check-ins, reservations, and inquiries while providing exceptional hospitality. The role requires 2-3 years of reception or guest service experience in a 5-star hotel and proficiency in Opera.
Key Skills for This Role
Responsibilities
- Check guests in, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Up sell rooms where possible to maximize hotel revenue
- Accurately process all cash and credit card transactions
- Record guest preferences in the system
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
Requirements
- Bachelor's degree in Hotel Management or relevant degree
- Minimum 2 3 years of Reception or Guest Service experience in 5* hotel
- Good English communication skills both written and spoken
- Prior experience working with Opera or a related system
Full Job Posting
About Us
- We want to welcome you to a world of bringing True Hospitality to everyone.
- Conveniently located in the heart of one of Doha's key business districts.
Your day to day
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up sell rooms where possible to maximize hotel revenue.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control, and release guest safe deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issues to management.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times.
What we need from you
- Minimum education of Bachelor's degree in Hotel Management or relevant degree.
- Minimum of 2 3 years of Reception or Guest Service experience in 5* hotel.
- Have good English communication skills both in written and spoken.
- Pleasant personality with good communication and interpersonal skills.
- Strong interpersonal and problem solving abilities are essential.
- Prior experience working with Opera or a related system.
What you can expect from us
- Competitive salary that rewards all your hard work.
- Full uniform, impressive room discounts, and some of the best training in the business.
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