Front Desk Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Main Duties & Responsibility Safety and Security Notify your manager-supervisor immediately in the event of work-related incidents or any other injuries. Discern and rectify haz.
Key Skills for This Role
Responsibilities
- Greet guests warmly and professionally upon arrival.
- Answer incoming calls promptly and assist guests with inquiries, requests, and reservations.
- Provide accurate information about hotel facilities, services, and local attractions.
- Perform check ins and check outs efficiently, ensuring accurate guest information and billing details.
- Handle cash transactions and maintain a balanced cash drawer.
- Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations.
- Handle guest complaints and concerns with empathy and a commitment to resolving issues.
- Adhere to hotel security and safety procedures.
Requirements
- Ability to greet guests warmly and professionally upon arrival
- Ability to answer incoming calls promptly and assist with inquiries, requests, and reservations
- Ability to perform check ins and check outs efficiently with accurate billing
- Ability to handle cash transactions and maintain a balanced cash drawer
- Ability to coordinate with other hotel departments to fulfill guest requests
- Adherence to hotel security and safety procedures
Full Job Posting
Key Responsibilities
- Greet guests warmly and professionally upon arrival.
- Answer incoming calls promptly and assist guests with inquiries, requests, and reservations.
- Provide accurate information about hotel facilities, services, and local attractions.
- Maintain a polite and professional demeanor in all interactions with guests and colleagues.
- Relay messages and information to guests and other hotel departments accurately and promptly.
- Handle guest complaints and concerns with empathy and a commitment to resolving issues.
- Perform check ins and check outs efficiently, ensuring accurate guest information and billing details.
- Update and maintain guest records in the hotel management system.
- Handle cash transactions and maintain a balanced cash drawer.
- Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations.
- Work closely with housekeeping, concierge, and other teams to address guest needs promptly.
- Anticipate and address potential challenges to ensure a seamless guest experience.
Safety and Security
- Notify manager supervisor immediately in the event of work related incidents or injuries.
- Discern and rectify hazardous job methods or circumstances and relay to management and safety staff.
- Abide by safety and security directives to guarantee a secure atmosphere.
- Adhere to property specific procedures during critical situations (evacuations, medical crises, natural calamities).
- Preserve vigilance concerning unwanted individuals on property premises.
- Observe policies for secure use and storage of gear, machinery, and tools.
- Utilize correct gear and apply appropriate lifting techniques to prevent harm.
- Successfully accomplish relevant safety education and gain certifications.
Technology and Compliance
- Utilize hotel management software and communication systems effectively.
- Operate office equipment, including phones, computers, and fax machines.
- Adhere to hotel security and safety procedures.
- Follow all privacy policies and maintain confidentiality of guest information.
- Stay informed about hotel services, amenities, and local attractions.
- Participate in training programs and meetings as required.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C
Spa Therapist
Abu Dhabi, UAE
Provide professional spa treatments, ensuring client satisfaction through excellent customer service, product knowledge, and adherence to safety protocols.
Document Controller
Abu Dhabi, UAE
Maintain and organize company documents, ensuring proper filing and tracking, with skills in document control, compliance, and Microsoft Office.
Human Resources Coordinator
Abu Dhabi, UAE
Coordinate safety, employee relations, and recruitment while adhering to policies; requires high school diploma, HR experience, and strong communication skills.
Senior Sales Manager - Hospitality
Abu Dhabi, UAE
Develop and implement sales strategies, lead the sales team, manage client relationships, and optimize sales processes while ensuring safety and compliance.
AI Digital Marketing Executive
Abu Dhabi, UAE
Responsible for executing AI-driven digital marketing strategies, optimizing online presence, managing campaigns, and enhancing guest engagement in the hospitality sector.