Business Analyst
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Key skills for this role
About the Role
Teleperformance seeks a Business Analyst to manage stakeholder relationships and deliver data-driven insights for digital advertising sales. The role requires strong communication skills, SQL and Excel proficiency, and experience in data reporting and analysis within a sales environment.
Key Skills for This Role
Responsibilities
- Manage stakeholder expectations and ensure alignment on deliverables, timelines, and business outcomes
- Build and maintain strong relationships across cross functional teams and leadership
- Create and deliver business reporting data frameworks and updates using tools for daily, weekly, quarterly and yearly performance reporting
- Develop a comprehensive global business reporting dashboard using SQL based on business needs
- Conduct trendline and correlation analyses to derive insights and generate sales projections/forecasts
- Perform quartile analysis to inform tactical and strategic approaches for sales performance management
- Conduct root cause analysis to provide continuous insights to stakeholders and leaders
- Establish data capture mechanisms and ensure proper Data Management on an ongoing basis
Requirements
- Bachelor’s degree in Business, Data Analytics, Information Systems, or related field
- 2 3 years of experience in data reporting and analysis
- Proven track record in stakeholder communication and management, reporting, and data analysis
- Excellent communication and presentation skills
- Data analysis and reporting skills (SQL, Excel, Looker)
- Background in a sales data environment with experience managing KPIs of Sales representatives
- Proficiency in Google Sheets, including pivot tables, conditional formatting, vlookup
- Prior experience in putting together a reporting framework and business review presentations from a data perspective
- Experience working in Business Process Outsourcing and a fast paced environment
Full Job Posting
About the Job
- We are seeking a highly motivated and experienced Business Analyst to focus on stakeholder management and communication, and delivering actionable insights through data reporting and analysis for digital advertising sales for AI client.
- The ideal candidate will combine strong communication skills with solid analytical expertise and data reporting to influence data driven decisions based on business needs.
Key Responsibilities and Accountabilities
- Manage stakeholder expectations and ensure alignment on deliverables, timelines, and business outcomes.
- Build and maintain strong relationships across cross functional teams and leadership.
- Create and deliver business reporting data frameworks and updates using tools for daily, weekly, quarterly and yearly performance reporting to multiple lines of businesses.
- Develop a comprehensive global business reporting dashboard using SQL based on business needs.
- Conduct trendline and correlation analyses to derive insights and generate sales projections/forecasts.
- Perform quartile analysis to inform tactical and strategic approaches for sales performance management.
- Conduct root cause analysis to provide continuous insights to stakeholders and leaders.
- Establish data capture mechanisms.
- Ensure proper Data Management on an ongoing basis.
Job Requirements
- Bachelor’s degree in Business, Data Analytics, Information Systems, or related field.
- 2 3 years of experience in data reporting and analysis.
- Proven track record in stakeholder communication and management, reporting, and data analysis.
- Excellent communication and presentation skills — able to summarize data findings into strategic insights.
- Data analysis and reporting skills (SQL, Excel, Looker).
- Background in a sales data environment, with experience managing KPIs of Sales representatives.
- Proficiency in Google Sheets, including pivot tables, conditional formatting, vlookup, etc.
- Prior experience in putting together a reporting framework and business review presentations from a data perspective.
- Experience working in Business Process Outsourcing and is used to a very fast paced environment.
Benefits & Perks
- Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
- 2 weeks annual leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Positive and supportive environment.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognitions programs.
Schedule
- Fixed schedule Monday to Friday 9am to 6pm.
Annual Base Salary
- Annual Base Salary of CAD 54,500.
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