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Food & Beverage Associate

TFG Hospitality
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 days ago
Free

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Key Responsibilities

  • Answer in-room dining calls promptly and take guest orders accurately.
  • Provide information about menus, ingredients, promotions, and estimated delivery times.
  • Enter orders correctly into the hotel’s ordering system.
  • Coordinate with the kitchen and other departments to ensure timely order preparation.
  • Set up and deliver food and beverages according to hotel presentation standards.
  • Verify orders for accuracy, quality, temperature, and completeness before delivery.
  • Present orders professionally and explain the items to the guest when required.
  • Clear trays, trolleys, and used service equipment from guest rooms and corridors.
  • Process guest bills, payments, and charges accurately according to hotel procedures.
  • Maintain cleanliness and organization of the in-room dining area and equipment.
  • Follow food safety, hygiene, health, and safety standards.
  • Handle guest requests, feedback, and complaints professionally.
  • Record and communicate special requests, VIP amenities, and guest preferences.
  • Assist with daily opening, closing, and stock-taking procedures.

Qualifications and Experience

  • Previous experience in In-Room Dining, Room Service, or Food & Beverage is preferred.
  • Good knowledge of food and beverage service standards.
  • Excellent communication and telephone etiquette.
  • Professional appearance and a guest-focused attitude.
  • Ability to work efficiently in a fast-paced environment.
  • Good organizational and order-taking skills.
  • Flexible to work shifts, weekends, and public holidays.
  • Reliable, courteous, and willing to learn.

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