Sales Manager - Leisure

Key Responsibilities

• Including, but not limited to:
• Develop and implement leisure sales strategies to achieve revenue and occupancy targets.
• Identify, prospect, and secure new leisure accounts and business opportunities.
• Build and maintain strong relationships with travel agencies, tour operators, wholesalers, and DMCs.
• Negotiate contracts, preferred rates, packages, and promotional agreements.
• Promote the hotel’s accommodation, dining, leisure facilities, and guest experiences.
• Conduct regular sales calls, client visits, presentations, and property inspections.
• Develop business opportunities across key local and international leisure markets.
• Attend travel trade shows, networking events, roadshows, and sales missions.
• Monitor market trends, competitor activity, seasonal demand, and destination developments.
• Maintain accurate records of accounts, sales activities, contracts, and production.
• Prepare regular sales reports, forecasts, and market updates for management.
• Collaborate with Revenue, Reservations, Marketing, Front Office, and Operations teams.
• Coordinate leisure promotions, campaigns, familiarization trips, and partner activities.
• Ensure a smooth booking process and exceptional service delivery for leisure clients.
• Handle client inquiries, feedback, and complaints professionally and promptly.
• Ensure all sales activities comply with company policies, brand standards, and applicable regulations.
• Proven experience in leisure sales, preferably within the luxury hotel or hospitality industry.
• Strong knowledge of Dubai’s leisure, tourism, and travel-trade market.
• Established relationships with travel agencies, tour operators, wholesalers, and DMCs.
• Experience managing international leisure markets is an advantage.
• Demonstrated ability to achieve and exceed sales targets.
• Excellent negotiation, communication, presentation, and relationship-building skills.
• Strong business-development and account-management capabilities.
• Commercially aware, proactive, creative, and results-oriented.
• Excellent organizational and time-management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office and hotel sales or CRM systems.
• Professional fluency in English; additional languages are an advantage.
• Flexibility to attend trade events, client meetings, and networking functions.