Food & Beverage Associate
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Key skills for this role
About the Role
Miral Experiences seeks a Food & Beverage Associate for its attractions in Abu Dhabi. The role involves serving guests, upselling, maintaining cleanliness, and handling cash. Requires minimum 1 year F&B experience, customer service skills, and attention to detail.
Key Skills for This Role
Responsibilities
- Greet guests as they arrive in accordance with standard operating procedures
- Answer questions regarding the menu and make suggestions regarding food choices
- Upsell drinks before meals, side orders, and suggest non alcoholic or alcoholic beverages including wine
- Relay food orders to the kitchen and serve courses within sequence
- Conduct all restaurant opening and closing procedures according to standard operating procedures
- Utilize correct serving techniques for all types of food and beverages
- Deal with guest complaints courteously and efficiently according to company policy
- Service tables in the restaurant area ensuring a clean and presentable environment
- Maintain condiment stands fully stocked and replenished as required
- Clean regularly equipment, machinery and dispensers in accordance with outlet checklists
- Sweep/mop floors in the outlet as required
- Collect stock from the Warehouse and deliver to the outlet as required
Requirements
- Minimum 1 year food and beverage experience
- Customer service skills
- Attention to detail
- Good communication skills
- Teamwork
- Positive, pro active attitude
- Cash handling skills
- Upselling / Suggestive selling skills
- Broad food and beverage knowledge
- Desire to listen, learn and follow up on instructions
Full Job Posting
Join us at Miral Experiences!
- Miral Experiences is a region’s leader in the management and operation of world class, award winning immersive attractions and experiences across Abu Dhabi.
- Our diverse portfolio includes Ferrari World Yas Island Abu Dhabi, Yas Waterworld, Warner Bros. World, SeaWorld, CLYMB, TeamLab, and Qasr Al Watan.
- We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery.
Key Responsibilities
- To understand and adhere to all company standards, including mission statements, values and standard operating procedures.
- To display an open body posture, helpful and cheerful attitude while communicating effectively with guests and colleagues.
- To comply with company grooming standards and dress codes at all times.
- To represent and promote Miral Experiences in a positive manner at all times.
- To help achieve Department and Company objectives, action plans and key performance indicators.
- To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules.
- To engage each Guest as a unique individual and listen attentively to their requests.
- To adhere to all emergency procedures, ensuring Guest safety and participate in emergency drills and evacuations.
- To greet Guests as they arrive in accordance with standard operating procedures.
- To answer questions regarding the menu and making suggestions regarding food choices.
- To upsell drinks before meals, side orders, and suggesting non alcoholic beverages or alcoholic beverages including wine.
- To relay food orders to the kitchen and serve courses within sequence.
Qualifications & Experience
- Minimum 1 year food and beverage experience
- Customer service
- Attention to detail
- Good communication
- Teamwork
- Positive, pro active attitude
- Cash Handling
- Upselling / Suggestive Selling
- Broad food and beverage knowledge
- Desire to listen, learn and follow up on instructions
- 1 year experience as a waiter/waitress in 4* Hotel (Desirable)
- Minimum 2 years food and beverage experience (Desirable)
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