Food & Beverage Associate
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Key skills for this role
About the Role
Farah Experiences is hiring a Food & Beverage Associate to deliver excellent dining experiences at their venue. The role involves greeting guests, taking orders, serving food and beverages, upselling, and maintaining a clean environment.
Key Skills for This Role
Responsibilities
- Greet guests as they arrive and provide menus
- Answer questions regarding the menu and make suggestions
- Relay food orders to the kitchen and serve courses in sequence
- Upsell drinks, side orders, and non alcoholic or alcoholic beverages
- Conduct restaurant opening and closing procedures
- Service tables ensuring a clean and presentable environment
- Operate cash register (POS System) and handle cash
- Manage lost & found items adhering to company policy
- Participate in all training and continual assessment projects
Requirements
- High School Diploma
- Minimum 1 year food and beverage experience
- Customer service skills
- Cash handling experience
- Broad food and beverage knowledge
Full Job Posting
Job Description
- This position delivers the dining experience by providing information to help food and beverage selection, presenting ordered choices ensuring a clean and safe environment.
Job Scope
- To understand and adhere to all company standards, up to and including mission statements, values and standard operating procedures related to your job description.
- To display an open body posture, helpful and cheerful attitude while communicating effectively with our guests and fellow Colleagues in order to support Miral Strategy and Values.
- To represent and promote Miral Experiences in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders.
- To help, collectively to achieve Department and Company objectives, action plans and key performance indicators.
- To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues
- To engage each Guest as a unique individual and listen attentively to their requests.
- To adhere to all emergency procedures, ensuring Guest safety and participate in an emergency drills and evacuations as necessary.
- To greet Guests as they arrive in accordance with standard operating procedures set out by the company.
- To answer questions regarding the menu and making suggestions regarding food choices by menu location.
- To upsell drinks before meals, side orders that complement the main dishes, and suggesting non alcoholic beverages or alcoholic beverages including wine.
- To relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure.
- To conduct all restaurant opening and restaurant closing procedures according to Pre Set Standard Operating Procedures as defined by the company.
Essential
- High School Diploma
- Minimum 1 year food and beverage experience
- Customer service
- Attention to detail
- Good communication
- Teamwork
- Positive, pro active attitude
- Cash Handling
- Upselling / Suggestive Selling
- Broad food and beverage knowledge
- Desire to listen, learn and follow up on instructions.
Desirable
- 1 year experience as a waiter/waitress in 4* Hotel
- Minimum 2 years food and beverage experience
- Banquet trained
- Bilingual (preferably Arabic)
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