FOH Team Leader / Duty Manager

As our FOH Team Leader / Duty Manager, you’ll take responsibility for the day-to-day Front of House operation while on shift

Leading and supporting our Receptionists and Day Porters throughout their shifts

Carrying out regular floor walks to make sure guest areas are presented at their best

Working closely with teams across the hotel to keep operations running smoothly

Spotting potential issues early and take action before they impact the guest experience

Welcoming and engaging with guests throughout their stay

Handling guest queries, requests and complaints confidently and professionally

Helping manage check-ins, check-outs and bookings during busy periods

Making sure VIPs, special occasions and individual guest requirements are recognised and looked after

Keeping relevant teams informed of guest preferences and special requirements

Monitoring guest feedback and use it to help improve our service

Completing shift logs, incident reports and other required documentation

Carrying out team briefings and communicate key information for the day

Supporting, motivating and providing feedback to Front of House team members

Ensuring hotel procedures and service standards are consistently followed

Supporting emergency procedures and complete fire safety walks while on shift

Supporting check-ins and check-outs during busy periods, keep shift logs and reports up to date, review guest feedback and ensure hotel procedures are followed

Helping ensure our health, safety and security procedures are followed, including completing fire safety walks and responding appropriately to any incidents or emergencies

Must have experience in hospitality, hotels or a customer-facing environment

Must enjoy leading, motivating and supporting a team

Must be confident dealing with guests and resolving problems

Must be able to stay calm and organised when things get busy

Must have great communication skills and enjoy working with different departments

Must be able to notice the little details that can turn good service into a great experience

Must be proactive, dependable and happy to take ownership

Must genuinely enjoy making people feel welcome

Full-time - 40 hours per week

5 out of 7 days

Salary: £28,000 per annum

Shift patterns: 7.00am – 3.00pm, 7.00am – 2.00pm or 2.00pm – 10.00pm

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role

Complimentary Spa Day on work anniversaries at any of our company spas

Complimentary use of leisure and spa facilities

Access to the Employee Assistance Program

30% discount on overnight stays and spa days

Discounts on food, drink and retail across our venues

Pension scheme

Free Parking

Refer-a-Friend scheme

Excellent Induction and training programme

Perkbox Online benefits and discounts

On-line Doctor support (appointments/prescriptions)

A fun, supportive and inclusive work environment with loads of development opportunities