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FM Help Desk Supervisor
Trades App
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Facility ManagementFM Help Desk OperationsCAFM systemsElectronic work-management systemsMicrosoft OfficeWork-order management
Free
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Facility ManagementFM Help Desk OperationsCAFM systems
Role Overview
Coordinate service requests and work orders across a large-scale electromechanical maintenance and facility management project.
Ensure effective help desk operations and accurate use of the CAFM system.
Key Skills for This Role
Facility ManagementFM Help Desk OperationsCAFM systemsElectronic work-management systemsMicrosoft OfficeWork-order management
Full Job Posting
Job Summary
Coordinate service requests and work orders across a large-scale electromechanical maintenance and facility management project.
Ensure effective help desk operations and accurate use of the CAFM system.
Key Responsibilities
- Manage daily FM help desk operations.
- Receive, log, categorize, assign, and monitor maintenance requests.
- Maintain accurate work-order information within the CAFM system.
- Coordinate with customers, engineers, supervisors, and technicians.
- Monitor outstanding work orders and support timely completion.
- Train users on CAFM functionality and established workflows.
- Monitor compliance with help desk and CAFM procedures.
- Prepare operational and performance reports.
- Analyze service issues and support fast and effective resolution.
Requirements
- Higher education degree.
- Minimum 2 years of experience in help desk operations or customer service within FM or a related environment.
- Previous supervisory-level experience.
- Experience using electronic work-management systems.
- CAFM experience is strongly preferred.
- Good understanding of technical and non-technical FM services.
- Strong Microsoft Office skills.
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