Help Desk & CAFM System Coordinator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Coordinate FM help desk activities and CAFM operations.
Ensure service requests are logged, assigned, monitored, escalated, and closed within agreed service levels.
Key Skills for This Role
Full Job Posting
Job Summary
Coordinate FM help desk activities and CAFM operations.
Ensure service requests are logged, assigned, monitored, escalated, and closed within agreed service levels.
Key Responsibilities
- Manage daily FM help desk and CAFM activities.
- Receive, record, categorize, and assign service requests and work orders.
- Monitor work orders against SLAs and escalate overdue activities.
- Coordinate with technical teams, customers, and service providers.
- Maintain accurate CAFM records, reports, and performance information.
- Support and train users on CAFM processes and system functionality.
- Monitor compliance with help desk procedures.
- Report on work orders, response times, completion rates, and service performance.
Requirements
- Higher education degree.
- At least two years of experience in FM help desk, customer service, CAFM, or a related environment.
- Experience operating electronic work management systems.
- Practical CAFM experience is strongly preferred.
- Understanding of hard and soft FM services.
- Fluent Arabic and English is mandatory.
- Strong Microsoft Office skills.
- Excellent communication, coordination, organization, and problem-solving capabilities.
- Previous GCC or FM experience is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Trades App
Paramedic
, QAT
The employer is seeking a Paramedic to provide first aid, assess incidents, maintain emergency equipment, and support health, safety, and evacuation procedures across project operations. Candidates should have emergency-
Treasury Manager – Debt & Exposure Management
, QAT
The employer is seeking a Treasury Manager to manage debt and equity financing, liquidity, counterparty, interest-rate, and foreign-exchange exposures. The role supports treasury leadership with capital structure, covena
Treasury Manager - CFF, SAP and Operations
, QAT
The employer is seeking a Treasury Manager to support the Treasury Director across cash forecasting, trade finance, banking facilities, KYC and AML, and SAP S4HANA implementation. The role requires extensive banking or c
Treasury Manager – Debt Management
, QAT
The employer is seeking a Treasury Manager to manage debt and equity financing, liquidity and counterparty risks, market exposures, and cash flow forecasting. Candidates need at least 12 years of banking or corporate exp
Treasury Manager – Cash Management & Operations
, QAT
The employer is seeking a Treasury Manager on a contractual basis to oversee cash forecasting, liquidity, banking facilities, trade finance, treasury controls, and SAP S/4HANA implementation. The role requires extensive
Operations Manager – Electromechanical Maintenance
, QAT
The employer is seeking an Operations Manager to lead electromechanical maintenance and facility management delivery across a large multi-site project in Qatar. The role oversees technical operations, teams, budgets, QHS
Facilities Manager – Electromechanical Maintenance
, QAT
The employer is seeking a Facilities Manager to oversee electromechanical maintenance and technical facilities management across assigned facilities. The role leads technical teams, manages preventive and reactive mainte
Help Desk & CAFM Coordinator
, QAT
Trades App is seeking a Help Desk and CAFM Coordinator to manage service requests, work orders, and daily Help Desk operations for a large-scale electromechanical maintenance and facilities management project. The role r
Paramedic
, QAT
Treasury Manager – Debt & Exposure Management
, QAT
Treasury Manager - CFF, SAP and Operations
, QAT
Treasury Manager – Debt Management
, QAT
Treasury Manager – Cash Management & Operations
, QAT
Operations Manager – Electromechanical Maintenance
, QAT
Facilities Manager – Electromechanical Maintenance
, QAT
Help Desk & CAFM Coordinator
, QAT