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Fleet Support Officer
Northline
Darwin, AUS
Full-time
Mid
Onsite
Discovered 2 weeks ago
S2OrcodaMicrosoft Office
Free
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S2OrcodaMicrosoft Office
Key Skills for This Role
S2OrcodaMicrosoft Office
Full Job Posting
Key Responsibilities
- Home Delivery Support : Advise customers on freight availability for delivery or collection, ensuring smooth communication and efficient service. Maintain compliant customer texting, following up as required to ensure efficiency.
- Time slot bookings : Collaborate with the Fleet team to optimise time slot bookings and delivery schedules. Coordinate freight paperwork, manage depot freight.
- Equipment Control : Ensure all inbound containers are scanned into depot and ensure accurate recording on inbound ancillary equipment in S2.
- Daily Movement Sheet : Check DMR and Freight Web daily to update inbound containers coming into the depot on Daily movement sheet. Check with unloaders that manifests are completed and check discrepancy report.
- Incomplete Deliveries & Missed Pick-Ups : Manage and update “Incomplete Deliveries” through S2, ensuring timely resolutions. Take immediate corrective action for any missed or late pick-ups, ensuring minimal disruption to service.
- PUD/NT Country Inbox: monitor and distribute emails in PUD and NT country inbox to the relevant people to ensure all requests are dealt with in a timely manner.
- Record Maintenance : Update and maintain the Driver Masterfile, ensuring all necessary information and certificates are current.
- Special Requests : Handle special delivery requests and prioritise urgent freight as needed.
- Relationships & Communication : Build strong relationships with service providers, contractors, and internal teams. Participate in meetings and toolbox sessions to drive continuous improvement.
- NT Country Manifest and Pricing: Arrange country manifesting with various on-forwarding agents – and follow up outstanding POD’s.
Key Competencies & Technical Requirements
- Regional Expertise: Excellent knowledge of Northern Territory regional locations.
- Compliance Knowledge: Understanding of fatigue management, Dangerous Goods (DGs) compliance, and Chain of Responsibility (CoR).
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