Fitness Manager
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Key skills for this role
About the Role
Crunch Fitness is hiring a Personal Training Manager to maximize participation in paid personal training services. The role involves managing sales, coaching trainers, and ensuring client retention.
Key Skills for This Role
Responsibilities
- Manage and coach the front end selling process of the CrunchOne Kickoff.
- Manage and coach the delivery of personal training services.
- Own the client journey from engagement with paid programming.
- Hire, train, and manage performance of a team of Personal Trainers.
- Maintain reports and data for clarity into performance of the business.
Requirements
- High School Diploma or GED
- Current CPR certification
- One or more of: ACSM, ACE, Cooper Institute, IFPA, NASM, NESTA, NFPT, NSCA certification
- 1 2 years as a Personal Trainer preferred
Full Job Posting
Overview
- The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services.
- This is a salaried position and requires a minimum of 45 hours per week.
Responsibilities
- Managing and coaching the front end selling process of the CrunchOne Kickoff.
- Managing and coaching the delivery of personal training services.
- Owning the client journey that a customer takes by engaging with our paid programming.
- Selling directly—50% of the time/day.
- Coaching, role playing, and guiding the individual personal trainer direct reports on how to sell.
- Managing schedules and directing resources as informed by the various KPI’s.
- Ensure proper execution and communication of the Client Journey, with emphasis on first 90 days using the Client Folder System.
- Ensure that all Personal Trainers are delivering high quality programs to their clients backed by a scientific rationale.
- Ensure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports.
- Hire, train, and manage the performance of a team of qualified Personal Trainers.
- Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.
- Maintain reports and data for clarity into performance of the business. Communicate takeaways and plans for improvement to General Manager.
Requirements
- Knowledge of Personal Training techniques and program design.
- Sales, communication, and rapport building skills.
- Knowledge and command of Crunch programs, like VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.
- Must be able to adjust and operate all club equipment.
- Experience in coaching/motivating groups.
- Strong leadership, interpersonal & communication skills.
- Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude.
- Possesses a strong member service focus.
- Responds professionally to requests and inquiries from guests, members, and staff.
- High School Diploma or GED required.
- Current CPR.
- One or more of: ACSM, ACE, Cooper Institute, IFPA, NASM, NESTA, NFPT, NSCA certification.
Physical Requirements
- Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public.
- Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift to 50 pounds.
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