First Line Team Lead

A people-focused company with healthy work-life balance and a hybrid workplace.

Flat organizational culture, founded on Nordic leadership values with trust and autonomy; at WirelessCar, you are not just a number.

High-tech company with cutting-edge products & services that offers an exciting working environment.

Plenty of possibilities for growth in your role and career and a global workplace across Sweden, Germany, China, US, Japan, and India.

Involvement with Electric Vehicle services and products that drive sustainability for our society.

Tech fund where you pick your choice of tech tools.

We believe that you bring You are a structured, empathetic leader who excels at organizing daily operations and supporting team growth. You communicate with clarity, adapt quickly to changing business priorities, and step forward to resolve operational bottlenecks. As a First Line Team Lead, you build strong relationships across internal teams and external stakeholders, ensuring operational feedback is seamlessly converted into practical process improvements. You take pride in high-quality service delivery, promote a strong customer-first mindset, and build a positive, supportive environment where your team can perform at its best.

6-12 years of experience in a leadership role within customer support or service operations

Proven ability to inspire, coach, develop, and motivate team members

Strong planning, coordination, and prioritization skills to manage workloads and maintain SLAs

Ability to build and maintain strong relationships with internal and external stakeholders

Strong written and verbal communication skills in English

Hands-on experience creating, updating, and structuring operational workflows and knowledge bases

At least a bachelor’s degree in Business Administration, IT, or a related field

Good understanding of ITIL principles and processes

Experience managing or coordinating a 24/7 service desk or support operation

Familiarity with ticketing tools or automotive/connected vehicle services

Experienced in navigating and collaborating within international environments

Proven ability to thrive in flat organizational structures with minimal hierarchy

Background in working for global companies with diverse teams and cultures

Way of working The work location for this role is in our office in central Bangalore, India. At WirelessCar we believe in a hybrid work setup, with possibilities to work both from home and from the office.

Recruitment process Ready to help shape secure mobility solutions for the future? Apply now and join our journey! The application deadline is 30-08-2026.

Note before you apply:

Our company language is English so please write your application in English.

A cover letter is not required. Instead, you'll answer a few questions to help us better understand your experience and ambitions.