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Field Tech Senior Associate
NTT DATA, Inc.
Mississauga, CAN
Full-time
Entry · 2+ years experience
Onsite
CAD 35-39 hourly / hour
Discovered 3 weeks ago
Apple IDiCloudiOSiPadOSmacOSMicrosoft 365
Free
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Apple IDiCloudiOS
Key Skills for This Role
Apple IDiCloudiOSiPadOSmacOSMicrosoft 365
Full Job Posting
- Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on Desktops / Notebooks/ iPhones/ iMacs / Macbooks /iPads
- printers.
- Configure, deploy, and support new Apple devices
- Assist users with:
- Apple ID and authentication issues
- iCloud-related functionality (where applicable)
- iOS, iPadOS, and macOS troubleshooting
- Device backups and restores
- Email, Microsoft 365, Teams, VPN, and corporate applications
- Wi-Fi, Bluetooth, and network connectivity
- Enroll and manage devices using Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Workspace ONE.
- Perform device health checks, software updates, and hardware diagnostics.
- Coordinate hardware repairs, warranty claims, and device replacements with authorized vendors.
- Document incidents, requests, and resolutions in the IT Service Management (ITSM) platform.
- Escalate complex technical issues to Tier 2/3 support teams when necessary.
- Maintain Tech Bar inventory, including devices, accessories, loaners, and peripherals.
- Educate users on Apple device features, security best practices, and corporate policies.
- Deliver a high level of customer satisfaction through professional, timely, and friendly service.
- May respond to calls after normal business hours per leader instructions.
- Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
- Typically requires 2-4 years relevant experience.
- High School Diploma or equivalent.
- Undergraduate degree or some college coursework preferred.
- Strong knowledge of Windows operating system environment.
- Solid client service skills.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
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