Field Support Technician
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Key skills for this role
About the Role
The Field Support Technician will provide hands-on technical support for field devices and associated hardware supporting venue systems and sport event–specific platforms.
Key Skills for This Role
Full Job Posting
Field Support Technician
will provide hands-on technical support for field devices and associated hardware supporting venue systems and sport event–specific platforms.
The role requires prompt issue resolution, high responsiveness, and the ability to operate effectively in a high-demand, mission‑critical live event environment.
Key Responsibilities
- Provide on-site technical support for field devices, endpoints, and related hardware used in venue systems and sport event platforms.
- Diagnose, troubleshoot, and resolve hardware, device, and connectivity issues promptly during live event operations.
- Ensure uninterrupted availability and performance of event-critical systems throughout event timelines.
- Perform installation, configuration, testing, replacement, and maintenance of field devices and peripherals.
- Coordinate closely with venue operations, IT teams, vendors, and event stakeholders to resolve technical issues efficiently.
- Escalate complex incidents following established procedures while maintaining clear communication with stakeholders.
- Conduct pre-event checks, live-event support, and post-event decommissioning/validation activities.
- Maintain accurate documentation of incidents, resolutions, and field activities.
Required Skills & Qualifications
- Diploma or Bachelor’s degree in IT, Electronics, Communication Systems, or a related field.
- Proven experience in field support, IT support, or technical operations—preferably in venues, stadiums, or live event environments.
- Strong troubleshooting skills for hardware, devices, peripherals, and basic network connectivity.
- Ability to work under pressure in fast-paced, live-event and high-availability environments.
- Willingness to work extended hours, weekends, and shifts based on event schedules.
- Strong communication and coordination skills.
Preferred Experience
- Experience supporting large-scale events, sports venues, or critical operational platforms.
- Familiarity with POS systems, access control devices, digital signage, kiosks, or event-specific platforms.
- Basic knowledge of networking (LAN/Wi-Fi), device imaging, and configurations.
Key Competencies
- High sense of urgency and accountability
- Problem-solving and adaptability
- Customer-focused and service-oriented mindset
- Team collaboration in dynamic environments
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