Field Support Technician
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Key skills for this role
About the Role
Black & Grey HR is hiring a Field Support Technician for a leading enterprise technology organization in Doha. The role involves providing first- and second-level IT support for desktops, laptops, and peripherals, as well as supporting Microsoft 365 and asset management.
Key Skills for This Role
Responsibilities
- Provide first and second level support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot and resolve hardware, software, network, and application issues
- Install, configure, and maintain operating systems (Windows/macOS) and approved enterprise software
- Support video conferencing tools, printers, and office IT equipment
- Manage and resolve incidents and service requests within defined SLA timelines
- Document issues, resolutions, and processes in the ticketing system
- Assist in IT onboarding/offboarding processes including device setup, configuration, and retrieval
- Coordinate with vendors for repairs, replacements, and warranty claims
- Provide remote support for offsite or hybrid employees
- Support end user access to Microsoft 365 and assist with user provisioning/de provisioning related to identity management
- Participate in IT asset management and periodic inventory checks
- Ensure compliance with IT policies, security standards, and best practices
Requirements
- Minimum 5 years of work experience in the IT industry
- 3 years of experience in IT Service Management or End User Computing / Equipment Domain
- Proven experience handling VIP/end user executive support
- Strong knowledge of Windows OS environments
- Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting
- Experience with ticketing tools and Managed Print Services
- Understanding of security tools such as antivirus, endpoint protection, and MFA
- Bachelor's degree in Information Technology, Computer Science, or related field
- Valid driver's license
- Microsoft Certified: Modern Desktop Administrator (preferred)
- Certification in ITIL or similar (preferred)
Full Job Posting
Job Overview
- Black & Grey HR is partnering with a leading enterprise technology organization to hire an experienced Field Support Technician.
- This role requires a valid driver's license.
Key Responsibilities
- Provide first and second level support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve hardware, software, network, and application issues.
- Install, configure, and maintain operating systems (Windows/macOS) and approved enterprise software.
- Support video conferencing tools, printers, and office IT equipment.
- Manage and resolve incidents and service requests within defined SLA timelines.
- Document issues, resolutions, and processes in the ticketing system.
- Assist in IT onboarding/offboarding processes including device setup, configuration, and retrieval.
- Coordinate with vendors for repairs, replacements, and warranty claims.
- Provide remote support for offsite or hybrid employees.
- Escalate unresolved issues to higher level support teams when required.
- Support end user access to Microsoft 365, including Outlook, Teams, and SharePoint.
- Assist with user provisioning and de provisioning related to identity management from the endpoint perspective.
Requirements
- Minimum 5 years of work experience in the IT industry.
- 3 years of experience in IT Service Management or End User Computing / Equipment Domain.
- Proven experience handling VIP/end user executive support.
- Strong knowledge of Windows OS environments.
- Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting.
- Experience with ticketing tools and Managed Print Services.
- Understanding of security tools such as antivirus, endpoint protection, and MFA.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Microsoft Certified: Modern Desktop Administrator (preferred).
- Certification in ITIL or similar (preferred).
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