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Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare.
As a Field Support Representative, your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need in Ohio . Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits.
Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare.
As a Field Support Representative, your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need in Ohio . Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits.
Visit our clients onsite across Ohio and support members in navigating their Sidecar Health plans
Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
Provide excellent customer service in a timely and positive manner
Skip the repetitive application forms
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Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
Reliable personal transportation and the ability to travel up to 30% across Ohio to visit groups and members on-site (travel expenses fully reimbursed)
A track record of reliability, accountability, and strong communication that enables you to work independently and effectively
A proactive mindset with strong problem-solving skills — you turn challenges and complaints into solutions and wins
The ability to educate members on Sidecar Health best practices and create a positive experience at every touchpoint
A desire to grow within the company — this high-visibility role offers opportunities for professional development and collaboration across teams
Empathy and relationship-building skills that help you connect with members and partners in meaningful ways
Flexibility and open schedule availability to meet the needs of members in the field
Bilingual (preferred)
Healthcare and/or insurance experience (preferred)
Competitive salary (45k-55k) and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Private U.S. health insurance company providing ACA-compliant major medical plans to large employers.
Visit company websiteJobs and hiring trendsUSD 45000-55000 yearly / year
Full-time
Entry · 0+ years experience
Onsite
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