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Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare.
As a Field Support Representative, your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need across Georgia . Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits.
Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare.
As a Field Support Representative, your job will be to help our members by answering their questions, solving their problems, and ensuring they have access to the care they need across Georgia . Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management, Claims, and Provider teams to assist group members who need support using their Sidecar Health benefits.
Visit our clients onsite across Georgia and support members in navigating their Sidecar Health plans
Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
Provide excellent customer service in a timely and positive manner
Skip the repetitive application forms
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Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
Access to reliable personal transportation and willingness/ability to drive across Georgia as necessary to service groups and members on-location (we will compensate for travel expenses)
Reliability, strong communication, and accountability that enables you to work successfully and independently
Ability to problem-solve in real-time, turning issues and complaints into solutions and wins
Ability to teach members about Sidecar Health best practices
Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement)
Strong empathy and relationship skills
Reliable transportation and willing to drive up to several hours to visit groups in the field
Open schedule availability
Bilingual (preferred)
Healthcare and/or insurance experience (preferred)
Competitive salary and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected salary range for this position is $50,000 - $52,000.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Private U.S. health insurance company providing ACA-compliant major medical plans to large employers.
Visit company websiteJobs and hiring trendsUSD 42000-52000 yearly / year
Full-time
Entry
Onsite
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