Field Support Analyst

Responsibilities

• Install and configure desktop operating systems, MS Office applications, and other software packages.
• Install, configure, and maintain computers, networks, file and print servers, and related devices.
• Configure user accounts, email, internet access, network devices, and shared resources.
• Troubleshoot network connectivity, cabling, performance, and Time Keeping System issues.
• Guide staff on installed systems and resolve hardware problems proactively and reactively.
• Diagnose hardware faults and coordinate repairs of company-owned equipment.
• Troubleshoot and support the PABX system.
• Support Cisco switches, routers, firewalls, and other network devices, including new or upgraded hardware and software.

Qualifications

• Bachelor’s degree in engineering, technology, or Computer Science, or an equivalent qualification.
• Microsoft or Cisco certification is required.
• At least five years of experience is required.
• Experience maintaining network infrastructure, desktops, printers, MS Office, Windows, networking protocols, and PABX systems.
• Experience in a Microsoft and Cisco environment.
• Exposure to PLCs is preferred.

Skills

• Excellent communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to work effectively with staff across levels in a diverse environment.

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