Field Service Representative

Successful onboarding and operational readiness of customers, ensuring systems are effectively integrated and utilized in real-world missions

Delivery of high-quality training that enables users to confidently operate, maintain, and troubleshoot Jaia systems

Customer satisfaction and relationship management across assigned accounts, including responsiveness, professionalism, and follow-through

Execution of professional, effective demonstrations that accurately represent Jaia capabilities and generate customer interest and trust

Accurate identification, documentation, and communication of field issues, user feedback, and operational insights to internal teams

Contribution to continuous product and training improvement through direct field experience and technical input

Readiness and reliability in supporting deployments, travel requirements, and field operations in dynamic environments

Upholding Jaia’s reputation as a trusted, capable, and mission-focused partner in all customer and public-facing interactions

As a Jaia Robotics employee there is almost unlimited scope to grow into a senior leadership or management role at a pace that would be unprecedented in a larger organization if that is a career path that would be of interest. If leadership aspirations are not desired, Jaia Robotics values the individual contributor role equally and will encourage growth as a deep subject matter expert.

The duties and responsibilities of the Field Service Representative may change from time to time, at the sole discretion of Jaia. The Company expects that you will adapt to and embrace new and additional duties and responsibilities that leverage your talent, expertise, and enjoyment of what you are good at and love doing most.

We welcome teammates that will contribute to Jaia by leaving your ego at the door, having the right attitude, a passion for our vision, mission and values in everything that you do.

Your employment is conditional upon reference and background checks and providing us documentation regarding your ability to work in the United States. You must sign all required Jaia documents including, but not limited to, Assignments of Intellectual Property, Inventions, Non-Disclosure Agreements, and such other agreements deemed necessary by Jaia.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. You must also be eligible to obtain security clearance.

Experience in engineering, oceanography, business, communications, or marketing.

Knowledge and experience operating our JaiaBot vehicles.

Commitment to protect our environment.

Seamanship or boating skills.

If you join Jaia, you will become part of a fast-paced and dedicated team that works together to provide our clients with the highest possible level of service and advice.