Field Service Manager, West

You are an engaging and hands-on leader with a proven track record managing field service operations in mining, heavy industry, manufacturing or a related sector.

Significant experience leading field service or maintenance teams.

Strong understanding of mobile maintenance, fixed plant maintenance, shutdowns or asset management.

Experience managing customer relationships in a service environment.

Demonstrated ability to work collaboratively with Repairs Managers, Account Managers, Business Development Managers and operational teams.

Strong commercial awareness with an understanding of margins, productivity and contract performance.

Experience managing budgets, forecasts and resource planning.

Excellent communication, influencing and stakeholder management skills.

A strong commitment to safety leadership and operational excellence.

Proven ability to lead change and drive continuous improvement.

Relevant trade, technical or engineering qualification preferred.

Safe execution of all field service activities.

High levels of customer satisfaction and retention.

Strong collaboration between field service, repairs and account management functions.

Improved workforce productivity and utilisation.

Achievement of financial and operational performance targets.

Development of a highly engaged and capable field service team.

Lead a critical service function supporting major mining and industrial customers.

Work alongside experienced Repairs Managers, Site Account Managers, Business Development Managers and operational leaders.

Play a key role in shaping service delivery and business growth in Western Australia.

Competitive salary package and career development opportunities.

This role is ideal for an established Service Manager, Maintenance Manager, Operations Manager, Shutdown Manager or Field Service Leader looking to take ownership of a high-performing field service operation while building strong partnerships with customers and internal stakeholders.

Only those with full working rights in Australia need apply.

Please note pre-employment medical and DAS forms part of our onboarding processes.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.

Annual bonus - global incentive programs tied to business and performance targets.

Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

A work environment where safety is always the number one priority – both your physical and mental health is our priority

A competitive base salary reflective of your skills and experience with annual incentive program

Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.

Gender neutral parental leave - 18 weeks paid in full

Paid Volunteer Leave so you can give back to the local community or an organisation of your choice

Comprehensive medical benefits including discounted private health insurance for employees and immediate family

Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings

Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com