Field Service Engineer, Electrophysiology (MEA)

Company and MedTech Context

Role Purpose

Core Responsibilities

• Manage customer service cases from initiation to resolution.
• Install new EP systems and perform preventative maintenance, upgrades, and urgent repairs.
• Support new product launches through installation, initial support, and customer training.
• Provide technical support to customers, distributors, and internal teams.
• Manage spare parts, service quotes, orders, invoicing, and shipping logistics.
• Monitor warranty periods and service contracts and follow up on renewals.
• Collaborate with commercial teams, distributors, and business partners across MEA.
• Travel approximately 50–70% within the Middle East and Africa region.

Qualifications and Requirements

• University or bachelor's degree in biomedical, electrical, or electronic engineering.
• At least 3 years of related field service experience.
• Experience with Electrophysiology systems, such as 3D cardiac mapping systems and RF generators, is strongly preferred.

Preferred Skills

• Analytical reasoning, coaching, equipment maintenance, inventory management, and process improvement.
• Service request management, technical troubleshooting, technical writing, and work order management.
• Customer-centricity, partnering ability, team collaboration, and safety-oriented working practices.

Workplace and Travel

• Field-based role supporting customers across the Middle East and Africa.
• The position is based in Dubai, UAE, with extensive regional travel of approximately 50–70%.