Field Service Administrator
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Key skills for this role
About the Role
TechnipFMC is seeking a Field Service Administrator to perform routine administrative and office duties in Abu Dhabi. You will manage service work orders, maintain operational data, coordinate administrative activities, and support the service team.
Key Skills for This Role
Responsibilities
- Manage and coordinate Service Work Orders, ensuring accurate creation, processing, documentation, and closure
- Oversee the Corrective Work Order (CWO) process, monitoring aging reports and driving timely follow up actions
- Maintain and administer service operational data and records across SAP, ServiceMax, Ariba, and other business systems
- Support service operations by preparing reports, analyses, and performance metrics
- Ensure service documentation packages are complete, validated, approved, and archived
- Coordinate administrative activities related to service delivery, including procurement requests, quotations, travel arrangements, and meetings
- Maintain organized records and tracking systems
- Maintain and manage Release Orders (ROs), including document compilation and routing for approval
- Create and maintain well location records in ServiceMax
- Generate purchasing requisitions and support procurement activities
- Administer service quotations and related transactions within SAP
- Administer and coordinate the Field Service Technician (FST) bonus claim process
Requirements
- Professional diploma in the discipline with minimum 2 years experience or 5 years practical administrative experience
- 3 5 years of administrative experience in a customer services environment
- Understanding of general financial process of invoice submission and cash collection
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
- Experience with ERP and service management systems (SAP, ServiceMax, Ariba preferred)
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Attention to detail and accuracy
Full Job Posting
Job Purpose
- Performs routine, administrative, and general office duties such as document processing, record keeping, and report compilation.
Required Knowledge/Formal Education
- Professional diploma in the discipline with a minimum 2 years of experience or 5 years of practical administrative experience.
- Understanding of general financial process of invoice submission and cash collection.
Required Experience
- 3 5 years of administrative experience in a customer services environment.
Required Interpersonal Skills
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks.
- Strong coordination and follow up skills.
- Customer focused and service oriented approach.
- Ability to work independently and within a team.
- Professionalism and confidentiality in handling sensitive information.
Required Technical Skills
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
- Experience with ERP and service management systems (SAP, ServiceMax, Ariba preferred).
- Strong data entry, reporting, and document management skills.
- Ability to analyze information, identify discrepancies, and resolve routine issues.
Job Description
- Manage and coordinate Service Work Orders.
- Oversee the Corrective Work Order (CWO) process.
- Maintain and administer service operational data and records.
- Support service operations by preparing reports and analyses.
- Ensure service documentation packages are complete and archived.
- Coordinate administrative activities related to service delivery.
- Maintain organized records and tracking systems.
- Maintain and manage Release Orders (ROs).
- Create and maintain well location records in ServiceMax.
- Generate purchasing requisitions and support procurement activities.
- Administer service quotations and related transactions within SAP.
- Administer and coordinate the Field Service Technician (FST) bonus claim process.
Skills
- ERP Systems
- Microsoft Office
- Data Entry
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