Field Service Administrator
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Key skills for this role
About the Role
TechnipFMC is seeking a Field Service Administrator to perform routine administrative duties including document processing, record keeping, and report compilation. The role requires 3-5 years of administrative experience in a customer services environment and proficiency in Microsoft Office and ERP systems.
Key Skills for This Role
Responsibilities
- Manage and coordinate Service Work Orders, ensuring accurate creation, processing, documentation, and closure
- Oversee the Corrective Work Order (CWO) process, monitoring aging reports and driving timely follow up actions
- Maintain and administer service operational data and records across SAP, ServiceMax, Ariba, and other business systems
- Support service operations by preparing reports, analyses, and performance metrics
- Ensure service documentation packages are complete, validated, approved, and archived
- Coordinate administrative activities related to service delivery, including procurement requests, quotations, travel arrangements, and meetings
- Maintain organized records and tracking systems for efficient retrieval and follow up
- Administer and coordinate the Field Service Technician (FST) bonus claim process
Requirements
- Professional diploma in the discipline with a minimum 2 years of experience or 5 years of practical administrative experience
- 3 5 years of administrative experience in a customer services environment
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
- Experience with ERP and service management systems (SAP, ServiceMax, Ariba preferred)
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Attention to detail and accuracy
Full Job Posting
Job Purpose
- Performs routine, administrative, and general office duties such as document processing, record keeping, and report compilation, requiring analysis and knowledge of procedures
Required Knowledge/Formal Education
- Professional diploma in the discipline with a minimum 2 years of experience or 5 years of practical administrative experience. Work experience can compensate for lack of formal Education.
- Understanding of general financial process of invoice submission and cash collection
Required Experience
- 3 5 years of administrative experience in a customer services environment
Required Interpersonal Skills
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks.
- Strong coordination and follow up skills.
- Customer focused and service oriented approach.
- Ability to work independently and within a team.
- Professionalism and confidentiality in handling sensitive information
Required Technical Skills and/or Problem Solving Skills
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
- Experience with ERP and service management systems (SAP, ServiceMax, Ariba preferred).
- Strong data entry, reporting, and document management skills.
- Ability to analyze information, identify discrepancies, and resolve routine issues.
- Attention to detail and accuracy in processing work orders, quotations, and financial transactions.
Required Managerial Skills
- Ability to coordinate activities across multiple stakeholders and departments.
- Strong planning, prioritization, and workload management skills.
- Ability to manage competing deadlines and follow through on commitments.
- Demonstrates initiative, accountability, and sound judgment.
- Effective coordination and follow up skills to ensure timely completion of tasks and actions.
Job Description
- Manage and coordinate Service Work Orders, ensuring accurate creation, processing, documentation, and closure in accordance with company procedures.
- Oversee the Corrective Work Order (CWO) process, monitoring aging reports, driving timely follow up actions, and ensuring closure of outstanding work orders.
- Maintain and administer service operational data and records across SAP, ServiceMax, Ariba, and other business systems to ensure data accuracy and compliance.
- Support service operations by preparing reports, analyses, and performance metrics to facilitate decision making and operational efficiency.
- Ensure service documentation packages are complete, validated, approved, and archived in accordance with customer and company requirements.
- Coordinate administrative activities related to service delivery, including procurement requests, quotations, travel arrangements, meetings, and communication with internal and external stakeholders.
- Maintain organized records and tracking systems to ensure efficient retrieval of information and timely follow up of pending actions.
- Maintain and manage Release Orders (ROs), including document compilation and routing through the assigned project engineer for approval.
- Create and maintain well location records in ServiceMax.
- Generate purchasing requisitions and support procurement activities for projects as required.
- Administer service quotations and related transactions within SAP.
- Validate CWO packages are fully completed, obtain required approvals, and process final export and closure.
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