Female Branch Manager - Abu Dhabi
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Key skills for this role
About the Role
We are seeking a Branch Manager for Tips & Toes Middle East in Abu Dhabi to oversee daily operations, drive sales, manage team performance, and ensure excellent customer service in a beauty/salon environment.
Key Skills for This Role
Responsibilities
- Manage day to day operations of the branch to ensure smooth service delivery
- Monitor appointment bookings, staff schedules, client flow, and service efficiency
- Drive branch sales performance and support achievement of monthly targets
- Handle client complaints, concerns, and feedback in a solution focused manner
- Lead, guide, and motivate branch employees to perform at their best
- Ensure compliance with health, safety, hygiene, and municipality requirements
- Monitor product usage, stock levels, and branch supplies
Requirements
- Bachelor’s degree or diploma in Business Administration, Hospitality, Beauty, Retail Management, or related field preferred
- Minimum 3–5 years of experience in branch, salon, spa, beauty, hospitality, or retail management
- Strong experience in customer service, team supervision, and sales operations
- Managerial experience: 2 years (Required)
Full Job Posting
Job Summary
- The Branch Manager is responsible for overseeing the overall daily operations of the branch, ensuring excellent customer service, strong team performance, smooth appointment flow, sales achievement, and compliance with company standards.
Key Responsibilities Branch Operations
- Manage the day to day operations of the branch to ensure smooth service delivery
- Monitor appointment bookings, staff schedules, client flow, and service efficiency
- Ensure the branch is clean, organized, well maintained, and aligned with Tips & Toes brand standards
- Coordinate with relevant departments for maintenance, supplies, inventory, and operational concerns
- Ensure all company policies, procedures, and hygiene standards are followed
Sales & Revenue
- Drive branch sales performance and support the achievement of monthly targets
- Monitor daily sales, service revenue, product sales, and team performance
- Identify opportunities to increase bookings, upselling, cross selling, and client retention
- Support promotional activities and ensure the team understands current offers and campaigns
- Review branch performance reports and take action where improvement is needed
Customer Service
- Ensure every client receives a high quality, welcoming, and professional experience
- Handle client complaints, concerns, and feedback in a calm and solution focused manner
- Build strong client relationships and encourage repeat visits
- Maintain service consistency and ensure customer satisfaction standards are met
- Address service delays, booking issues, or operational concerns promptly
Team Management
- Lead, guide, and motivate branch employees to perform at their best
- Monitor staff attendance, grooming, discipline, and overall work behavior
- Conduct regular team briefings and communicate company updates clearly
- Support staff development through coaching, feedback, and performance monitoring
- Coordinate with HR and Operations for manpower requirements, staff concerns, and performance issues
Quality & Compliance
- Ensure all services are delivered according to company standards and approved procedures
- Monitor technician performance, service timing, client feedback, and work quality
- Ensure compliance with health, safety, hygiene, and municipality requirements
- Maintain proper records, reports, and documentation as required by the company
- Support internal audits and take corrective action when necessary
Inventory & Cost Control
- Monitor product usage, stock levels, and branch supplies
- Coordinate with inventory or procurement teams for stock replenishment
- Minimize wastage and ensure proper use of products and tools
- Report damaged equipment, missing items, or operational needs immediately
- Support cost control initiatives without compromising service quality
Qualifications & Experience
- Bachelor’s degree or diploma in Business Administration, Hospitality, Beauty, Retail Management, or a related field is preferred
- Minimum 3–5 years of experience in branch, salon, spa, beauty, hospitality, or retail management
- Strong experience in customer service, team supervision, and sales operations
- Experience in the beauty, wellness, salon, or luxury service industry is an advantage
- Good knowledge of branch operations, staff scheduling, client handling, and performance monitoring
Skills & Competencies
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Customer focused with strong problem solving ability
- Sales driven and target oriented
- Organized, proactive, and able to manage multiple priorities
- Professional appearance and positive attitude
- Ability to work under pressure in a fast paced environment
- Strong decision making and conflict resolution skills
- Flexible with working hours, shifts, weekends, and branch locations when required
Compensation
- Pay: AED6,000.00 per month
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