Facility Supervisor
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About the Role
The role involves leading venue operations, managing revenue performance, coaching staff, and enhancing customer experiences in family entertainment.
Key Skills for This Role
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Overview
- Since 2009, Kids Zone has been a leader in children's entertainment and education, providing immersive and fun learning experiences that captivate families across Dubai.
- We are looking for an exceptional Facility Supervisor to be our owner's representative on the ground.
- When the owner is not in the building, you are Kids Zone.
- This is a floor leadership role - not a desk job - for someone who is commercially sharp, operationally disciplined, and genuinely passionate about delivering exceptional family experiences.
- What You'll Own:
- Revenue & commercial performance - you track daily targets, manage the booking pipeline, and drive performance across every service line
- Full venue operations - opening checks, daily schedule, capacity decisions, and brand standards every shift without exception
- Team leadership - you lead, coach, and develop the Early Childhood Educator, Receptionists, and Facility Attendants directly
- Customer experience - you set the tone, personally handle escalated complaints, and ensure every family leaves with a story worth sharing
- Corporate events & B2B sales - you identify, pitch, and close corporate event bookings, and build relationships that bring them back
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