Facility Management Director

Overview

Job Description

1. Strategic Leadership & Governance

• Develop and implement the organisation’s comprehensive FM and Landscape O&M strategy aligned with long‑term corporate objectives.
• Establish governance frameworks, performance management systems, SLAs, and KPIs for all FM disciplines (hard, soft, infrastructure, and landscape).
• Lead strategic asset management planning, including lifecycle cost modelling, capital replacement strategies, and sustainability-focused asset performance improvements.
• Represent the FM function at executive committees, senior leadership briefings, and cross‑government steering groups.

2. Lifecycle & Operational Management

• Provide expert guidance throughout the full asset lifecycle: design review, mobilisation, operation, maintenance, optimisation, and decommissioning.
• Ensure that all assets and facilities achieve optimal operational availability, resilience, and compliance.
• Direct the mobilisation of FM and O&M contracts, establish operational readiness programmes, and oversee contractor onboarding and performance.
• Ensure operations integrate seamlessly with the broader urban, environmental, and community context.

3. Procurement, Contracts & Commercial Oversight

• Lead the development of procurement strategies, technical documentation, scopes of work, and high‑quality RFPs for all FM and O&M services.
• Manage the full tendering process including bid evaluation, technical and commercial assessment, negotiation, and contract award.
• Maintain full budgetary and financial control, ensuring cost forecasting, contract variations, cash-flow analysis, and risk/opportunity tracking are accurate and timely.
• Drive value engineering, cost optimisation, and commercial innovation across the FM portfolio.

4. Performance, Compliance & Risk Management

• Ensure all facilities, operations, and contractors comply with regulatory, statutory, environmental, and HSE requirements.
• Oversee the creation of risk registers, emergency preparedness plans, and business continuity strategies.
• Implement quality assurance frameworks to monitor performance and ensure consistent, high‑quality delivery across all service providers.
• Conduct regular reviews of O&M delivery, identify areas for improvement, and implement corrective measures.

5. Stakeholder & Client Leadership

• Serve as the senior point of contact for government entities, municipalities, regulatory bodies, clients, community groups, and internal stakeholders.
• Lead high‑level presentations, executive reporting, workshops, and strategic planning sessions.
• Build strong collaborative relationships with partners, service providers, and cross‑functional teams to ensure organisational alignment.

6. Team Leadership & Talent Development

• Lead, mentor, and develop a multi-disciplinary team of FM, landscape, engineering, and O&M professionals.
• Cultivate a high‑performance culture emphasising accountability, technical excellence, and continuous improvement.
• Identify capability gaps and drive training, succession planning, and professional development initiatives.

Technical & Professional Skills

• Extensive experience (15+ years) in Facilities & Asset Management of large, complex, multi-site environments.
• Deep knowledge of O&M across hard services, soft services, infrastructure, and large-scale landscape environments.

Qualifications