Facilities Operations & Sales Manager

Role Overview

Work Structure

• The role reports to the Head of Facility and Business Development.
• The position covers assigned facilities and sites and includes regular site inspections, technical audits, and operational reviews.
• Working hours are listed as regular working hours.

FM Operations Management

• Plan, organize, and direct day-to-day FM operations across assigned facilities and sites.
• Manage preventive, corrective, and reactive maintenance activities.
• Oversee MEP, civil, architectural, infrastructure, and other facility assets.
• Ensure service delivery complies with contractual requirements, KPIs, SLAs, client expectations, regulations, and industry practices.
• Develop PPM schedules, maintenance plans, inspection checklists, and SOPs.
• Monitor asset performance, equipment condition, service quality, and maintenance effectiveness.
• Ensure maintenance activities are documented in CMMS or CAFM systems.

Team and Contractor Management

• Lead and supervise multidisciplinary FM teams, including technicians, engineers, supervisors, and support staff.
• Manage subcontractors and service providers and monitor their performance, service quality, manpower, and deliverables.
• Verify subcontractor invoices against completed work and contractual terms.
• Provide coaching, training, and performance management to operational teams.
• Ensure adequate manpower and resources are available for operational requirements.

Client and Stakeholder Management

• Develop relationships with clients, property owners, developers, consultants, and other key stakeholders.
• Act as a key contact for operational and service-related matters and attend client and service review meetings.
• Address complaints, service issues, and operational concerns promptly.
• Maintain client satisfaction and retention and identify opportunities to expand services within existing accounts.

Sales and Business Development

• Identify and develop new business opportunities in Facilities Management.
• Develop opportunities across hard FM, soft FM, integrated FM, specialized maintenance, and related services.
• Maintain the FM sales pipeline and opportunity tracker.
• Research market trends, competitors, clients, and potential business opportunities.
• Support revenue and growth targets through client presentations, business meetings, negotiations, and tender discussions.

Tender and Proposal Management

• Review RFQs, RFPs, tenders, and client scopes of work.
• Analyze technical, operational, manpower, and commercial requirements.
• Coordinate with Operations, Engineering, Procurement, Finance, and other departments to prepare proposals.
• Develop technical methodologies, manpower plans, service delivery models, and cost estimates.
• Support commercial and technical proposals and participate in tender clarification meetings and client presentations.
• Ensure proposals are commercially viable and aligned with operational capabilities.

Requirements

• Ability to manage hard FM and soft FM service delivery across assigned facilities in line with scopes of work, contracts, KPIs, SLAs, regulations, and industry practices.
• Ability to lead multidisciplinary FM teams, subcontractors, suppliers, clients, and other stakeholders.
• Ability to develop technical methodologies, manpower plans, service delivery models, and cost estimates for proposals.
• Ability to support business development, tenders, negotiations, and conversion of opportunities into profitable contracts.