F&B Hostess
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Key skills for this role
About the Role
Tivoli seeks an F&B Hostess to be the first point of contact for guests, creating a welcoming atmosphere and ensuring a positive dining experience. Responsibilities include greeting guests, managing reservations, and maintaining a clean dining area.
Key Skills for This Role
Responsibilities
- Greet guests warmly and seat them according to the restaurant's floor plan
- Ensure guest satisfaction by anticipating needs and responding promptly
- Handle reservations and cancellations, following department standards
- Maintain a clean and organized hostess stand and dining area
- Assist with cashiering procedures and balance transactions
Requirements
- Experience in a hostess or front of house role
- Excellent communication and interpersonal skills
- Ability to handle reservations and guest concerns
Full Job Posting
Role Overview
- As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
Key Responsibilities
- Greet guests warmly and seat them according to the restaurant's floor plan.
- Ensure guest satisfaction by anticipating needs and responding promptly.
- Address guest concerns and complaints, ensuring satisfaction.
- Conduct regular table visits to monitor guest satisfaction.
- Handle reservations and cancellations, following department standards.
- Communicate any changes to reservations or cancellations to management.
- Pre assign tables and ensure special requests are addressed.
- Maintain a clean and organized hostess stand and dining area.
- Ensure tables are properly set and ready for service.
- Monitor the cleanliness and working condition of equipment and supplies.
- Assist staff as needed to ensure smooth restaurant operations.
- Collaborate with restaurant staff to provide optimum service.
Additional Duties
- Promote a cooperative and productive working climate.
- Be flexible and rotate within different F&B outlets as required.
- Assist with cashiering procedures and balance transactions.
- Participate in training and other duties as assigned by management.
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