Expert Systems Engineer

Serve as the subject matter expert on GPO configuration for Citrix VDA environments — including CTX VDA Configuration settings (SeamlessFlags, LogoffCheckSysModules, USERProcessHandleQuota, and others), Citrix session policies, Windows Component settings (IE, File Explorer, Remote Desktop Services), and security/audit configurations

Identify GPO misconfigurations, overlapping policies, legacy drift, and missing best-practice settings across the customer base, with particular focus on settings that directly impact logon time

Develop and maintain the GPO best practice library and Citrix policy standards that serve as the reference for all customer environments — including both Azure-hosted and Sunrise/on-premises environments

Investigate and resolve complex proxy/WPAD/auto-proxy configuration issues through GPOs and their downstream impact on session and application performance

Review Optimus reports and other automated audit outputs for Citrix and Windows server configuration gaps (IAS app pools, SSRS standards, network configurations) and drive remediation

Analyze and optimize Citrix user profile configurations — including FSLogix container settings, mandatory profiles, local profile management, and profile size bloat — to reduce profile load times (PCVD) across the customer base

Evaluate and tune HDX policy settings for performance — including EDT protocol behavior, virtual channel configurations, and session reliability settings — with a focus on reducing Session Creation Client Duration (SCCD)

Investigate Double Hop scenarios and identify registry-level remediation (e.g., SlowHPCPolling) and architectural improvements to reduce CPU overhead and HDX latency

Assess StoreFront vs. Citrix Workspace App usage across customers and recommend architectural improvements to reduce brokering and session startup times

Design and continuously refine the team's diagnostic playbook — a step-by-step, tool-by-tool guide that enables engineers at all levels to systematically diagnose logon performance issues in a structured, repeatable way

Develop training materials, recorded sessions, and runbooks covering the full diagnostic toolchain: Logic Monitor, Citrix Director, Power BI (Citrix All, GPO dashboard, scatter plot), Azure Log Analytics, Wireshark, Citrix policies, and GPO auditing

Create and maintain a library of "lessons learned" — specific, documented findings from customer investigations that can be evaluated and applied across the entire install base

Mentor Systems Engineers, reviewing their diagnostic approaches, providing guidance on complex cases, and building their technical depth over time

Conduct knowledge-transfer sessions and training surges so that the team's collective expertise grows faster than any individual's

Lead the team's use of AI for large-scale analysis — including ingesting Citrix configuration exports, GPO data, ServiceNow knowledge articles, and public Citrix best practice documentation to generate actionable insights and surface configuration gaps at scale

Develop or guide the development of scripts (PowerShell, Python) to automate GPO auditing, data extraction, and comparison across customer environments

Work with internal tooling teams (e.g., Ashish/team) to refine and productionize AI-based GPO audit capabilities and Citrix policy analysis pipelines

What Success Looks Like

Within 60 days , you have completed a formal assessment of logon performance across the highest-priority customers, produced a ranked list of root causes with specific remediation recommendations, and delivered the first iteration of the team's diagnostic playbook. Within 6 months , multiple customers have measurably improved logon times directly attributable to your analysis and the team's execution, at least two systemic improvements have been propagated across the full install base, and the Systems Engineers on your team are noticeably more capable diagnosticians than when you arrived.