Executive Butler
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Key skills for this role
About the Role
A confidential company seeks an Executive Butler to oversee personalized guest services for VIPs and high-profile clientele. The ideal candidate has extensive luxury service experience, strong interpersonal skills, and a passion for creating memorable experiences.
Key Skills for This Role
Responsibilities
- Provide personalized and attentive service to VIP guests, residents, and high profile clientele
- Anticipate guest needs and ensure all requests are fulfilled promptly and professionally
- Coordinate guest arrivals, departures, special occasions, and personalized experiences
- Manage and maintain detailed guest preference profiles to ensure seamless service
- Liaise with Front Office, Housekeeping, Food & Beverage, Concierge, Spa, and other departments
- Oversee in room dining arrangements, special amenities, and personalized guest setups
- Ensure the highest standards of presentation, etiquette, and luxury hospitality are consistently maintained
- Handle guest concerns and service recovery situations with professionalism and discretion
- Support and mentor Butler team members to uphold service excellence
- Maintain confidentiality and professionalism when handling sensitive guest information
- Assist with VIP events, private functions, and special hospitality arrangements
- Ensure all service standards, policies, and procedures are followed
Requirements
- Previous experience as a Butler, Head Butler, Senior Butler, or similar luxury service role
- Exceptional guest relations and communication skills
- Strong attention to detail and ability to anticipate guest needs
- Professional appearance, etiquette, and presentation
- Ability to work independently and manage multiple priorities
- High level of discretion, integrity, and confidentiality
- Proficiency in Microsoft Office and hotel property management systems
- Flexibility to work evenings, weekends, and public holidays as required
Full Job Posting
Role Overview
- The Executive Butler is responsible for overseeing personalized guest services, anticipating guest needs, and delivering exceptional hospitality to VIPs, long stay guests, and high profile clientele.
Key Responsibilities
- Provide personalized and attentive service to VIP guests, residents, and high profile clientele.
- Anticipate guest needs and ensure all requests are fulfilled promptly and professionally.
- Coordinate guest arrivals, departures, special occasions, and personalized experiences.
- Manage and maintain detailed guest preference profiles to ensure seamless service.
- Liaise with Front Office, Housekeeping, Food & Beverage, Concierge, Spa, and other departments to coordinate guest requirements.
- Oversee in room dining arrangements, special amenities, and personalized guest setups.
- Ensure the highest standards of presentation, etiquette, and luxury hospitality are consistently maintained.
- Handle guest concerns and service recovery situations with professionalism and discretion.
- Support and mentor Butler team members to uphold service excellence.
- Maintain confidentiality and professionalism when handling sensitive guest information.
- Assist with VIP events, private functions, and special hospitality arrangements.
- Ensure all service standards, policies, and procedures are followed.
Requirements
- Previous experience as a Butler, Head Butler, Senior Butler, or similar luxury service role.
- Exceptional guest relations and communication skills.
- Strong attention to detail and ability to anticipate guest needs.
- Professional appearance, etiquette, and presentation.
- Ability to work independently and manage multiple priorities.
- High level of discretion, integrity, and confidentiality.
- Proficiency in Microsoft Office and hotel property management systems.
- Flexibility to work evenings, weekends, and public holidays as required.
What We Offer
- Competitive salary and benefits package.
- Career growth and development opportunities.
- Professional and supportive work environment.
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