Event Sales & Planning Executive (Hospitality and catering)

Job Opportunity

Sales Executive

Key Responsibilities

• Respond promptly to incoming sales inquiries via phone, email, and WhatsApp.
• Understand customer needs and provide tailored solutions to maximize revenue.
• Prepare accurate quotations and proposals based on client requirements.
• Follow up on open inquiries and quotations to ensure conversion into sales.
• Process confirmed orders and coordinate closely with internal departments to ensure timely fulfillment.
• Build, maintain, and strengthen long-term relationships with clients to encourage repeat business.
• Represent the company professionally during face-to-face client interactions and meetings.
• Handle VIP client meetings with professionalism and confidence.
• Ensure clear and effective communication with operations and other departments for confirmed events and last-minute requirements.
• Assist in resolving post-sale issues to ensure customer satisfaction.
• Promote and uphold the companys brand standards internally and externally.
• Support onboarding and training of new team members when required.
• Perform additional duties as needed to support business objectives.

Requirements & Qualifications

• Proven experience in sales or customer service (inbound/reactive sales experience preferred).
• Willingness to visit client sites when required by the business.
• Strong communication and interpersonal skills.
• Ability to manage multiple inquiries and prioritize tasks effectively.
• Familiarity with the Opera system and basic sales reporting tools.
• Knowledge or experience in high-end events catering is an advantage.
• Energetic, proactive, goal-oriented, and resilient under pressure.
• Strong time management skills and ability to work collaboratively within a team.
• Ability to upsell and consistently achieve individual and group sales targets.
• Professional appearance and attitude suitable for client-facing roles.