Event Operations Manager -Ticketing, Registration, Security & Traffic Management

Role Overview

Ticketing and Registration

• Lead the overall ticketing and registration workstream for the summit.
• Coordinate with the appointed ticketing and registration agency.
• Review and optimize the guest registration journey.
• Develop workflows for VIPs, speakers, partners, media, exhibitors, and general attendees.
• Oversee badge production, distribution, and accreditation.
• Maintain service levels, minimize queues, coordinate kiosks, and resolve on-site registration issues.
• Monitor daily registration reports and attendance figures.

Security and Traffic Management

• Coordinate and lead security and traffic marshal agencies.
• Liaise with Dubai Police, RTA, venue management, and relevant authorities as needed.
• Oversee crowd flow, access control, VIP arrivals, parking, and traffic operations.
• Implement operational and safety procedures throughout the event.
• Manage shuttle and transport logistics where applicable.
• Safely manage pedestrian movement and coordinate emergency vehicle access routes.
• Monitor congestion points and implement operational improvements.

Event Operations

• Attend planning meetings and site visits.
• Develop operational timelines and action trackers.
• Coordinate rehearsals and operational readiness.
• Act as the main point of contact for assigned operational workstreams.
• Manage on-site operations during setup, event days, and dismantling.

Requirements

• Proven experience managing large-scale events, conferences, or summits.
• Strong background in ticketing, registration, security, or event operations.
• Excellent stakeholder and project management skills.
• Experience working with government entities and multiple vendors is preferred.