eStore SAP Hybris (DevOps) Manager
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Key skills for this role
About the Role
We are seeking an eStore SAP Hybris (DevOps) Manager to oversee the technical aspects of the e-Store business platform for a global IT client. The role involves leading regional L2/L3 support, managing operations, and coordinating with maintenance teams.
Key Skills for This Role
Responsibilities
- Act as the main point of contact for support services and senior consultant for Regional ITC on eStore platform
- Clarify regional requirements related to eStore maintenance and enhancements
- Coordinate with maintenance team regarding requirements from subsidiaries, including predefined solutions, guidelines, bug fixes, and source code modifications
- Serve as liaison and primary point of contact between Subsidiaries/Regional ITC and the maintenance team
- Evaluate, prioritize, and manage all escalated requests
- Perform resource allocation and workload assignment according to delivery requirements
- Develop work plans for deliverables and ensure deliverables are achieved beyond client expectations
- Report delivery status to clients and prepare delivery documentation
- Provide support to countries across different time zones
- Continuously develop expertise in SAP Hybris products, technologies, and solutions
- Supervise team members, monitor performance, and provide coaching, mentoring, and development support
Requirements
- Bachelor's Degree in Computer Science, Software Engineering, or related field
- Strong knowledge of SAP Hybris
- Experience with ticketing tools such as JIRA
- 10+ years of experience managing operations
- 7+ years of experience in e Commerce technologies, preferably SAP Hybris
- Experience in B2B and B2C domains
- Knowledge of Service Level Agreements (SLAs) and support processes
- Strong organizational and stakeholder management skills
- Proven track record of improving operational efficiency
- In depth understanding of industry best practices and service delivery management
Full Job Posting
Job Purpose
- Part of the global delivery team to oversee the technical aspects of the assigned region’s e Store business platform.
- Lead regional L2, L3, and technical team members as the eStore Operations Lead.
- Responsible for eStore operations team deliverables, responsibilities, and overall performance outcomes.
Key Accountabilities
- Act as the main point of contact for support services.
- Serve as a senior consultant for Regional ITC by providing technical advice and consultation on the eStore platform.
- Clarify regional requirements related to eStore maintenance and enhancements.
- Coordinate with the maintenance team regarding requirements from subsidiaries, including predefined solutions, guidelines, bug fixes, and source code modifications within 5 MD.
- Serve as the liaison and primary point of contact between Subsidiaries/Regional ITC and the maintenance team.
- Evaluate, prioritize, and manage all escalated requests.
- Perform resource allocation and workload assignment according to delivery requirements.
- Develop work plans for deliverables.
- Ensure deliverables are achieved beyond client expectations.
- Report delivery status to clients and prepare delivery documentation.
- Provide support to countries across different time zones.
- Continuously develop expertise in SAP Hybris products, technologies, and solutions.
Qualifications
- Bachelor's Degree in Computer Science, Software Engineering, or a related field.
- Strong knowledge of SAP Hybris.
- Experience with ticketing tools such as JIRA.
- Excellent communication, interpersonal, and problem solving skills.
Experience Requirements
- Experience working with business users to gather and define requirements.
- 10+ years of experience managing operations.
- 7+ years of experience in e Commerce technologies, preferably SAP Hybris.
- Experience in B2B and B2C domains.
- Knowledge of Service Level Agreements (SLAs) and support processes.
- Strong organizational and stakeholder management skills.
- Proven track record of improving operational efficiency.
- In depth understanding of industry best practices and service delivery management.
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