ERP Support Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Role Summary We are looking for an experienced ERP Support Specialist to serve as the primary point of contact for SAP-related incidents and Microsoft Power Platform support.
Key Skills for This Role
Full Job Posting
Role Summary
We are looking for an experienced ERP Support Specialist to serve as the primary point of contact for SAP-related incidents and Microsoft Power Platform support.
The role involves first and second-level support delivery, SLA-driven incident resolution, user training, and ensuring seamless integration between SAP and the Microsoft 365 ecosystem.
Sap Support & Incident Management
- Handle first and second-level SAP support for all business users
- Diagnose and resolve issues across SAP modules (MM, SD, FI, HR, PM)
- Log, track, and resolve incidents within agreed SLA timelines using ITSM/helpdesk tools
- Escalate unresolved issues to Level 3 / SAP vendor with clear documentation
- Conduct root cause analysis on recurring issues and implement preventive measures
- Participate in SAP upgrades, patches, and UAT activities
Microsoft Power Platform & M365 Support
- Support end users on Power Apps, Power BI, SharePoint, and Power Automate
- Assist in building or modifying low-code Power Apps and automated workflows
- Troubleshoot SharePoint permissions, access issues, and content management problems
- Resolve Power BI report failures, data refresh errors, and dashboard queries
- Support integration points between SAP and Microsoft 365
User Training & Enablement
- Conduct SAP and M365 training sessions for new and existing employees
- Create user guides, SOPs, and knowledge base articles
- Onboard new users and ensure day-one system readiness
- Proactively identify training gaps from recurring support patterns
Process & Compliance
- Follow ITIL best practices for incident, problem, and change management
- Prepare weekly/monthly MIS reports on ticket volumes and SLA adherence
- Maintain accurate records of all support interactions and resolutions
Required Skills
- SAP Support — any module (MM, SD, FI, HR preferred)
- Microsoft Power Apps, Power BI, SharePoint, Power Automate
- Helpdesk / ITSM tools (ServiceNow, BMC, Jira or equivalent)
- Incident & Problem Management (ITIL framework)
- Strong troubleshooting and analytical skills
- Clear written and verbal communication in English
- User training and documentation skills
- Arabic language proficiency is an advantage
Certifications
- ITIL Foundation v3/v4 — Preferred
- SAP Certified Associate – Support Consultant — Preferred
- Microsoft PL-900 or MS-900 — Added Advantage
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Starlink Qatar
Senior Network Engineer – DNS, DHCP & IPAM
Doha, QAT
Starlink Qatar is seeking a Senior Network Engineer to support and manage a mission-critical enterprise DDI (DNS, DHCP, IPAM) environment. The role involves ensuring availability, security, and performance of DDI infrast
Service Consultant
Doha, QAT
Starlink Qatar is seeking a motivated Service Consultant for its field sales team, focusing on door-to-door sales of telecom products in Doha. The role involves prospecting, lead generation, and meeting sales targets. Ca
CCTV Infrastructure Specialist (Systems Engineer)
Doha, QAT
Starlink Qatar seeks a highly skilled CCTV Infrastructure Specialist to design, implement, and maintain critical CCTV surveillance systems and hyper-converged infrastructure (HCI). The role requires 5+ years of IT infras
Technical Project Manager
Doha, QAT
Starlink Qatar seeks an experienced Technical Project Manager to lead complex ICT infrastructure projects for enterprise and government customers. The role requires 8-12 years of project management experience in network
Head of Network Infrastructure Operations
Doha, QAT
Starlink Qatar seeks a Head of Network Infrastructure Operations to define and execute network infrastructure strategy, oversee 24/7 NOC operations, drive automation, and ensure security compliance. Requires 12-15 years
Governance, Risk, and Compliance (GRC) Specialist
Doha, QAT
QatarEnergy LNG seeks a GRC Specialist to manage information security audits, compliance programs, and risk management. The role requires 5-8 years of experience in cybersecurity governance, ISO 27001, and PCI-DSS. Ideal
Technical Analyst
Doha, QAT
Starlink Qatar is hiring a Technical Analyst to support service delivery administrative operations. The role requires 3+ years of IT experience, bilingual English and Arabic skills, and proficiency in MS Office Suite.
Field Force Manager
Doha, QAT
Starlink Qatar seeks a Field Force Manager to lead Enterprise Field Operations in a 24x7 Telecom Managed Services environment. The role is accountable for end-to-end field service delivery, SLA/KPI achievement, workforce
Senior Network Engineer – DNS, DHCP & IPAM
Doha, QAT
Service Consultant
Doha, QAT
CCTV Infrastructure Specialist (Systems Engineer)
Doha, QAT
Technical Project Manager
Doha, QAT
Head of Network Infrastructure Operations
Doha, QAT
Governance, Risk, and Compliance (GRC) Specialist
Doha, QAT
Technical Analyst
Doha, QAT
Field Force Manager
Doha, QAT